
Key Account Manager
3 weeks ago
Key Responsibilities:
Client Relationship Management:
- Serve as the primary point of contact for key clients, building strong, long-term relationships to ensure high levels of client satisfaction and retention.
- Regularly engage with clients through meetings, calls, and site visits to understand their business needs and provide tailored solutions.
- Ensure clients receive exceptional service and value from the company's offerings.
Account Growth & Strategy:
- Develop and implement account strategies for each client, focusing on identifying opportunities for growth through cross-selling and upselling.
- Proactively manage client portfolios by identifying potential risks, needs for improvement, and areas of opportunity.
- Work closely with internal teams (sales, product, customer support, etc.) to ensure that the client's needs are met and exceeded.
Cross-Selling & Upselling:
- Identify and capitalize on opportunities to sell additional products or services that align with the client's needs and strategic goals.
- Monitor account performance and market trends to advise clients on the best possible solutions to drive mutual growth.
- Present new solutions and innovative products to clients, articulating how they can solve their business challenges.
Account Performance & Reporting:
- Monitor account health metrics, including product usage, satisfaction, and retention, to ensure that clients are receiving the expected value.
- Prepare regular reports and performance reviews for internal stakeholders and clients, highlighting successes, growth opportunities, and areas of improvement.
- Maintain a clear understanding of client budgets, business goals, and any potential contract renewals.
Collaboration & Teamwork:
- Collaborate with sales, marketing, and product teams to ensure client feedback is integrated into service delivery and product development.
- Participate in client presentations and proposals, delivering tailored solutions that align with both the client's goals and company capabilities.
Problem Solving & Issue Resolution:
- Address any client concerns or challenges promptly, working cross-functionally to ensure issues are resolved quickly and effectively.
- Ensure proactive communication with clients regarding any service disruptions or product updates.
Continuous Improvement & Market Insights:
- Stay informed about market trends, competitors, and industry developments to provide insights to clients and the internal team.
- Offer feedback to the product team on client-specific needs or feature requests.
Required Qualifications:
Experience:
- 5+ years of experience in Key Account Management, Client Success, or Sales, ideally within SAAS industry.
- Proven track record of managing high-value accounts and driving growth through cross-selling and upselling.
Skills & Knowledge:
- Strong communication and interpersonal skills, with the ability to influence, negotiate, and build trust with C-level executives and key stakeholders.
- In-depth understanding of relationship management, account strategy, and sales cycles.
- Ability to manage multiple accounts simultaneously while ensuring each client's needs are met.
- Strong problem-solving abilities and critical thinking skills.
Education:
- Bachelor's degree in Business, Marketing, or a related field. A Master's degree is a plus.
Preferred Qualifications:
- Experience in CRM tools, other SAAS tools or similar platforms.
- Familiarity with the company's products and services (or willingness to learn quickly).
- Ability to work in a fast-paced, client-facing environment while meeting deadlines and achieving KPIs.
Key Performance Indicators (KPIs):
- Client retention rate.
- Revenue growth through upselling and cross-selling.
- Client satisfaction and Net Promoter Score (NPS).
- Account health and product adoption metrics.
- Achievement of individual sales targets and goals.
-
Key Account Manager
1 week ago
Noida, Uttar Pradesh, India TWF Flours Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLocation:Delhi NCR/ Mumbai/ BangaloreAbout Us:We seek a dynamic and motivated Key Account Manager (Jr. KAM for freshers) to join our sales team. This role offers an exciting opportunity to gain hands-on experience managing key customer accounts, fostering strong relationships, and contributing to the growth of our business. As a Key Account Manager, you will...
-
Key Account Manager
3 weeks ago
Noida, Uttar Pradesh, India Spice Advisors Full timeCompany Description At Spice Advisors, we are a premier consulting agency specializing in the Food and Beverage (F&B) industry.With our extensive knowledge, industry expertise, and innovative strategies, we assist businesses in the F&B sector to thrive and achieve their goals.We understand the challenges faced by F&B businesses, whether it's a restaurant,...
-
Key Accounts Manager
1 week ago
Noida, Uttar Pradesh, India Buddy4Study Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Key Account ManagementDepartment: Strategic Partnerships / Account ManagementLocation: Noida Sector 59Reporting To: Head, PartnershipsType of Role: Full-time, PermanentExperience Required: 5 to 7 yearsQualification: Graduate / Post Graduate (MBA / MSW preferred from Tier 1 Colleges)About the Role:We are seeking dynamic and driven professionals for...
-
Key Account Manager
3 weeks ago
Noida, Uttar Pradesh, India LeadSquared Full timeWe are looking for a highly motivated and experienced Key Account Managers (KAM) to join our team. In this role, you will be responsible for managing and nurturing relationships with existing clients, ensuring their satisfaction, and driving long-term partnerships. You will leverage your expertise in relationship management and sales to cross-sell and upsell...
-
Key Account Manager
4 weeks ago
Noida, Uttar Pradesh, India Airtel Business Full timePurpose of the Job: Responsible for end-to-end telecom & connectivity needs of a set of 50-60 accounts in the Mid-Market / Corporate segment within a defined geography. Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and new product solutions. Deliverables Build strategic relationship with key decision makers in the...
-
Key Account Manager
3 weeks ago
Noida, Uttar Pradesh, India Airtel Business Full timePurpose of the Job:Responsible for end-to-end telecom & connectivity needs of a set of 50-60 accounts in the Mid-Market / Corporate segment within a defined geography. Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and new product solutions.Deliverables Build strategic relationship with key decision makers in the accounts-...
-
Key Account Manager
2 weeks ago
Noida, Uttar Pradesh, India Airtel Business Full timePurpose of the Job: Responsible for end-to-end telecom & connectivity needs of a set of 50-60 accounts in the Mid-Market / Corporate segment within a defined geography. Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and new product solutions. Deliverables Build strategic relationship with key decision makers in the...
-
Key Account Manager
2 days ago
Noida, Uttar Pradesh, India Azeus Convene Full time ₹ 15,00,000 - ₹ 28,00,000 per yearAbout the Role:We are looking for a dynamic and results-driven Account Manager with 2+ years of experience in the SaaS or IT Software industry, focusing on B2B clients across the GCC and Middle East region. The ideal candidate will have a strong track record in account management, client retention, upselling, and cross-selling.Key Responsibilities: Manage...
-
Key Accounts Manager
2 weeks ago
Noida, Uttar Pradesh, India Subir Sinha Hr Corporate Advisory Private Limite D Full time ₹ 1,50,000 - ₹ 28,00,000 per yearRoles and ResponsibilitiesManage key accounts for international clients, ensuring timely delivery of projects and maintaining strong relationships.Coordinate with internal teams to ensure seamless program management, including project planning, execution, and monitoring.Develop and implement effective account strategies to drive business growth and revenue...
-
Key Account Manager
2 weeks ago
Noida, Uttar Pradesh, India PW (PhysicsWallah) Full time ₹ 15,00,000 - ₹ 20,00,000 per yearJob Description: Key Account Manager – Sales, Partnerships & Business Development (Manager), External Coaching PartnershipsDepartment: FinZOrganization: Physics WallahPosition Summary:As aKey Account ManagerforExternal Coaching Partnershipsat FinZ, you will be responsible for building, managing, and expanding relationships with leading coaching institutes...