Key Account Manager

About MyOperator

MyOperator is a leading cloud telephony service provider based in New Delhi, India. We offer a comprehensive suite of cloud communication solutions, including virtual numbers, toll-free numbers, IVR systems, and cloud call centers. Our mission is to transform business communication by helping companies of all sizes manage their customer calls more efficiently and effectively. With over 12,000 satisfied customers globally, we're at the forefront of the cloud telephony revolution. We are looking for passionate and talented individuals to join us in this journey.

We are seeking a Key Account Manager to join our team. In this role, you will be the strategic leader for our most valuable clients, focusing on building long-term partnerships and driving mutual growth. You are a relationship builder, a strategic thinker, and a proactive problem-solver with a passion for helping our clients succeed.

Key Objectives

• Expand Existing Accounts: Drive significant revenue growth by identifying and executing cross-selling and upselling strategies within your assigned portfolio of key accounts. Develop and implement strategic account plans to maximize customer value and increase wallet share.
• Build Strategic Partnerships: Act as a trusted advisor to key stakeholders, including C-level executives. You'll ensure MyOperator is deeply embedded within our clients' business processes, strengthening our long-term relationships and brand loyalty.
• Generate Goodwill & Advocacy: Proactively identify opportunities to turn successful partnerships into new business references, testimonials, and detailed case studies. You'll leverage satisfied clients to drive new business acquisition.

Responsibilities

• Manage a portfolio of high-value accounts, developing and executing strategic account plans to meet and exceed revenue targets.
• Conduct regular business reviews with key stakeholders to align on strategic goals, identify growth opportunities, and present tailored value propositions.
• Collaborate cross-functionally with our Sales, Marketing, Product, and Support teams to deliver a seamless and exceptional customer experience.
• Serve as the primary escalation point for strategic client issues, ensuring prompt resolution and a high degree of satisfaction.
• Stay up-to-date on industry trends, competitor activities, and market dynamics to effectively position our solutions.
• Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools.
• Partner with our Marketing team to develop compelling success stories and testimonials that highlight the value we deliver to enterprise customers.
• Participate in industry events and networking activities to expand the company's reach and identify new business opportunities.

Requirements

• Qualifications: A Bachelor's degree in Business, Sales, Marketing, or a related field. An MBA is a plus.
• Experience: 1-3 years of proven experience in enterprise account management within the SaaS or allied industries. A strong track record of meeting or exceeding sales targets and driving revenue growth is essential.
• Skills: Strong business acumen and the ability to navigate complex client environments. You must possess excellent communication, negotiation, and interpersonal skills.
• Mindset: A customer-centric mindset with a passion for delivering exceptional customer experiences. You should be self-motivated, goal-oriented, and able to work independently.
• Technical Proficiency: Proficiency in using CRM tools and other sales productivity software. Knowledge of the Indian enterprise market and telephony solutions is a significant advantage. The ability to understand and explain technical concepts is also required.
• Data-Driven: The candidate should be able to use data to drive decisions, track customer success metrics, and optimize team performance.

Join us at MyOperator and be a key part of our journey to transform business communication. We offer a competitive salary, comprehensive benefits, and ample opportunities for growth and career advancement.

Job Type: Full-time

Pay: ₹420, ₹500,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Application Question(s):

• Your Fixed CTC?

Work Location: In person