Senior Executive/ Manager
2 days ago
1. Marketplace Management:
- Develop and implement strategies to optimize listings on third-party marketplaces like Amazon, Blinkit. Flipkart
- Manage the relationship with key marketplace partners to maximize sales potential.
- Monitor and analyze marketplace performance metrics (traffic, conversion rates, sales, etc.) to identify opportunities for growth.
- Ensure compliance with marketplace policies and guidelines.
- Coordinate with the inventory and logistics teams to ensure product availability and timely order fulfillment.
2. Customer Experience for the brand:
- Ensure a high level of customer satisfaction by overseeing customer service processes, including returns, exchanges, and inquiries.
- Implement customer feedback mechanisms to continuously improve the shopping experience.
- Manage the product review process on marketplaces to maintain a positive brand reputation.
3. Reporting and Analysis
- Prepare and present regular performance reports to senior management, highlighting key metrics and growth opportunities.
- Use data analytics tools to track and report on e-commerce KPIs, such as sales, conversion rates, AOV (Average Order Value), and customer acquisition costs.
- Conduct competitive analysis to stay informed of industry trends and competitor activities.
Qualification- Any MBA / Graduate
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