Customer Service Representative

3 weeks ago

Noida, Uttar Pradesh, India TP Full time

Job Title : Customer Support Executive

Location : Noida

5 days from office (Rotational Shifts) both side cab

JD: - Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

Responsibilities


• Provides technical support to TP Global employees who work from home.


• Take on board feedback and adapt skill accordingly


• Adhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security


• Adhere to Internal and External Standards as those released by the Steering Committees


• Attend recurrent trainings published by the Client/Company on a regular basis

Knowledge Qualifications

Job Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including Remote Customer Service: Providing customer service and support via phone, online chat, or text including:


•Call center-based customer support in response to a high volume of low complexity inquiries


•Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

  • Minimum Requirements for Hiring Computer –
  • Good Communication/ Talkative people
  • Ready about BPO industry, why you want to join International Voice.

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