Global Customer Service Representative

6 days ago

Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 25,000 - ₹ 30,000
Global Customer Service Representative

Our organization is seeking a highly skilled Global Customer Service Representative to provide exceptional support to our clients. The ideal candidate will be responsible for handling multiple chats simultaneously, resolving customer service issues, and processing transactions with accuracy.

Key Responsibilities:

  • Manage 2-3 concurrent chats, responding to inquiries and resolving customer service issues efficiently.
  • Process high-value transactions, ensuring precision and attention to detail.
  • Utilize excellent customer service skills, including diplomacy and conflict resolution, to diffuse tense situations effectively.
  • Process customer orders accurately and ensure timely completion.

Preferred Candidate Profile:

  • 0.6-3 years of experience in international customer support.
  • Excellent verbal and written communication skills.
  • Bachelor's degree required.

Requirements:

  • Strong customer service skills, including diplomacy and conflict resolution.
  • Ability to multitask and handle multiple chats simultaneously.
  • Accuracy and attention to detail when processing transactions.
  • Effective communication skills to resolve customer service issues.

Perks and Benefits:

  • Commuter benefits.
  • Medical insurance coverage.
  • Life insurance coverage.

Working Hours:

Rotational shifts & Rotational week offs.

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