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▷ 3 Days Left: IT Support Specialist

1 month ago

Nashik, India MegaNucleus Full time
This role is for one of our clients.

5 day working week (Rotational shifts with rotational week offs)

Position Overview:

We are seeking an IT Support Specialist to join our team and provide top-notch technical support to our organization. The ideal candidate will have a strong understanding of computer systems, hardware, software, and networks, and be able to troubleshoot and resolve technical issues efficiently.

Key Responsibilities:

- Provide first-level technical support to end-users via phone, email, or in person.- Diagnose and troubleshoot software, hardware, and network-related issues.- Install, configure, and maintain computer systems, applications, and peripherals.- Manage and track support requests using a ticketing system, ensuring timely resolution and proper documentation.- Assist with onboarding new employees, including setting up workstations, email accounts, and access credentials.- Maintain an inventory of IT equipment and ensure proper functioning of devices.- Support system upgrades, patches, and regular maintenance activities.- Collaborate with other IT team members to address complex technical problems.- Educate users on best practices for IT security and proper use of company systems.- Assist in developing and updating technical documentation and user guides.

Qualifications:

- Proven experience in IT support or a similar role.

Why Join Us?

- Opportunity to work in a dynamic and collaborative environment.- Professional growth and learning opportunities.