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Customer Support
3 days ago
We are Hiring
Job Designation: Customer Support
Job Location: Nashik [Maharashtra]
**Salary**: 20000-25000
Education: Graduate /Any Graduate
Experience: 2-3 years of experience
Skillset: Ability to stay calm when customers are stressed or upset.
- Excellent Communication skills
- Comfortable using computers.
- Experience working with customer support.
- Proficient in ENGLISH [verbal-written]
Immediate Join
Full Time
**PROFILE INTRODUCTION**
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
**REQUIREMENTS**:
Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
**RESPONSIBILITIES **:Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Salary**: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Speak with the employer**
+91 8888799039
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