Customer Support Executive

2 weeks ago

Thaltej, India Esmsys Full time

  • Job Type: Full-time

  • Location : Ahmedabad (Only Ahmedabad candidates can apply)

Roles & Responsibilities Customer Support Executive ( easyIME ) / Customer Support Executive (night shift), USA process

Appointment Management

  • Schedule, reschedule, or cancel immigration medical exam appointments for applicants.

  • Coordinate with U civil surgeons and clinic staff to match availability with applicant needs.

  • Maintain accurate applicant details and update records in the system.

Customer Assistance

  • Handle inbound calls, emails, and online inquiries regarding medical exams.

  • Provide applicants with details about doctors, locations, specialties, and required documentation.

  • Assist applicants with the information form and supporting documents

Communication & Follow-Up

  • Send appointment confirmations and reminders to reduce no-shows.

  • Manage waitlists, priority scheduling, and urgent requests from applicants.

  • Escalate urgent medical exam issues or rescheduling conflicts to senior staff.

Emergency Handling

  • Support applicants with urgent bookings, emergency referrals, or last-minute changes.

  • Coordinate with on-call doctors or triage staff when urgent care needs arise.

Professionalism & Service Quality

  • Maintain a courteous, supportive, and empathetic approach with applicants from diverse backgrounds.

  • Handle high call volumes or low-staffed shifts while ensuring service quality.

  • Provide feedback to management on recurring applicant issues for process improvement.

Mandatory Skills:

  • Willingness to work US night shifts (aligning with applicant & civil surgeon time zones).

  • Excellent verbal and written communication skills in English.

  • Strong listening and problem-solving abilities with an empathetic approach.

  • Proficiency in handling calls, emails, chats, and CRM tools.

  • Ability to multitask, prioritize, and manage workload.

  • Professional and patient-centric attitude with cultural sensitivity.

Desired Skills:

  • Prior experience in customer support roles.

  • Familiarity with USCIS/immigration-related terminology.

  • Knowledge of medical appointment scheduling systems.

  • Ability to remain calm and resourceful in urgent or escalated situations.

  • Strong organizational skills to manage multiple applicants simultaneously.

Skills : -

  • Customer Support Executive US Process

  • International Customer Service

  • International BPO Jobs

  • Call Center Executive US Shift

  • Customer Care Associate (US Process)

  • CSR US Voice Process

  • Night Shift (US Shift)

  • US Voice Process

  • International Process

  • 24/7 Support

  • Rotational Shifts

  • US Voice Process

  • International Voice Support

  • Inbound Calls US Customers

  • Outbound Calls US Market

  • Fluent English

  • Excellent Communication Skills

  • Problem Solving

  • Customer Handling Skills

  • Computer Proficiency

  • Fresher/Experienced

  • Graduate / Undergraduate Eligible

  • Immediate Joiners Night Shift

  • Attractive Salary

  • Work From Office

  • Career Growth in International BPO

  • Training Provided for US Process

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