Manager - back office & dp operations

The primary responsibility of this role is to manage and oversee the business operations of the Back-Office Department (BO) pertaining to Broking & Depository Participant (DP) operations. The role involves supervising daily operational activities, ensuring compliance with regulatory standards, handling client queries, driving automation initiatives, and supporting business growth through data-driven insights.Ideal CandidateA highly experienced professional with strong leadership skills, deep understanding of stock broking & DP operations, and the ability to balance compliance, operational efficiency, and business growth in a fast-paced environment. The candidate must demonstrate a customer-first attitude, be highly data-driven, and thrive in a competitive, result-oriented work culture.Responsibilities1. Depository & Settlement OperationsLead and manage overall functioning of Depository Operations.Oversee day-to-day settlement activities including securities pay-in/pay-out.Manage creation of pledges for margin shortfalls/exposure.Handle back-office operations pertaining to Cash, Fn O, Mutual Funds, Treasury Bill, and corporate actions.Execute Dematerialisation/Transmission/Transposition of physical shares.Facilitate Delivery Instruction Slip processing, Early Pay-in, and pledge/re-pledge/un-pledge transactions.2. Business Operations & ReportingManage processes such as CKYC, CVL KRA, Demat Account Opening, and UCC creation.Fulfil client necessities and assist with Demat account opening queries.Process EOD margin files, trade files, and generate contract-cum-bills.Prepare and deliver weekly/monthly MIS reports to management.Maintain operational masters and update changes in systems/interfaces to ensure data accuracy.Provide ad hoc and business growth reports using MS Excel and analytical tools.3. Client Query & Stakeholder ManagementAddress and resolve client queries promptly, ensuring a “customer-first” approach.Liaise with KYC agencies, Exchanges, Clearing Corporations, and regulators for timely query resolution.Coordinate with Customer Service teams to handle escalations.Collaborate with back-office vendors to resolve system-related issues.4. Audit, Compliance & GovernanceEnsure compliance with SEBI, CDSL/NSDL, and other regulatory requirements.Manage Concurrent and Internal audits, ensuring zero non-compliance.Establish controls to mitigate operational risks and ensure adherence to company policies.5. Automation & TechnologySpearhead automation initiatives by leveraging unprocessed data for process improvements.Test new automation products pre- and post-production implementation.Collaborate with technology teams for back-office system enhancements.6. Risk & RMS MonitoringPossess knowledge of RMS (Risk Management System) in trading software.Monitor clients’ daily risk positions and take corrective action where required.Head necessary processes on a regular basis in RMS, DP, and CRF functions.Note: Additional responsibilities may be assigned based on organizational needs.QualificationsEducation: Graduate.Experience: 5+ years in Stock Broking & DP operations.Certifications (Mandatory):NISM-Series-III-A (Securities Intermediaries Compliance).NISM-Series-VI (Depository Operations).NISM-Series-VII (Securities Operations & Risk Management).Strong knowledge of Equity, F&O, Demat, and Broking industry.Proficiency in CDSL DP System.Advanced skills in MS Excel & MS Office tools.Strong analytical acumen and problem-solving skills.Proven experience in handling Concurrent/Internal audits.Excellent leadership, communication, and collaboration skills.