Manager - Back Office & DP Operations

The primary responsibility of this role is to manage and oversee the business operations of the Back-Office Department (BO) pertaining to Broking & Depository Participant (DP) operations. The role involves supervising daily operational activities, ensuring compliance with regulatory standards, handling client queries, driving automation initiatives, and supporting business growth through data-driven insights. Ideal Candidate A highly experienced professional with strong leadership skills, deep understanding of stock broking & DP operations, and the ability to balance compliance, operational efficiency, and business growth in a fast-paced environment. The candidate must demonstrate a customer-first attitude, be highly data-driven, and thrive in a competitive, result-oriented work culture. Responsibilities 1. Depository & Settlement Operations Lead and manage overall functioning of Depository Operations. Oversee day-to-day settlement activities including securities pay-in/pay-out. Manage creation of pledges for margin shortfalls/exposure. Handle back-office operations pertaining to Cash, FnO, Mutual Funds, Treasury Bill, and corporate actions. Execute Dematerialisation/Transmission/Transposition of physical shares. Facilitate Delivery Instruction Slip processing, Early Pay-in, and pledge/re-pledge/un-pledge transactions. 2. Business Operations & Reporting Manage processes such as CKYC, CVL KRA, Demat Account Opening, and UCC creation. Fulfil client necessities and assist with Demat account opening queries. Process EOD margin files, trade files, and generate contract-cum-bills. Prepare and deliver weekly/monthly MIS reports to management. Maintain operational masters and update changes in systems/interfaces to ensure data accuracy. Provide ad hoc and business growth reports using MS Excel and analytical tools. 3. Client Query & Stakeholder Management Address and resolve client queries promptly, ensuring a “customer-first” approach. Liaise with KYC agencies, Exchanges, Clearing Corporations, and regulators for timely query resolution. Coordinate with Customer Service teams to handle escalations. Collaborate with back-office vendors to resolve system-related issues. 4. Audit, Compliance & Governance Ensure compliance with SEBI, CDSL/NSDL, and other regulatory requirements. Manage Concurrent and Internal audits, ensuring zero non-compliance. Establish controls to mitigate operational risks and ensure adherence to company policies. 5. Automation & Technology Spearhead automation initiatives by leveraging unprocessed data for process improvements. Test new automation products pre- and post-production implementation. Collaborate with technology teams for back-office system enhancements. 6. Risk & RMS Monitoring Possess knowledge of RMS (Risk Management System) in trading software. Monitor clients’ daily risk positions and take corrective action where required. Head necessary processes on a regular basis in RMS, DP, and CRF functions. Note: Additional responsibilities may be assigned based on organizational needs. Qualifications Education: Graduate. Experience: 5+ years in Stock Broking & DP operations. Certifications (Mandatory): NISM-Series-III-A (Securities Intermediaries Compliance). NISM-Series-VI (Depository Operations). NISM-Series-VII (Securities Operations & Risk Management). Strong knowledge of Equity, F&O, Demat, and Broking industry. Proficiency in CDSL DP System. Advanced skills in MS Excel & MS Office tools. Strong analytical acumen and problem-solving skills. Proven experience in handling Concurrent/Internal audits. Excellent leadership, communication, and collaboration skills.