Manager - Back Office & DP Operations

The primary responsibility of this role is to manage and oversee the business operations of the Back-Office Department (BO) pertaining to Broking & Depository Participant (DP) operations. The role involves supervising daily operational activities, ensuring compliance with regulatory standards, handling client queries, driving automation initiatives, and supporting business growth through data-driven insights.Ideal CandidateA highly experienced professional with strong leadership skills, deep understanding of stock broking & DP operations, and the ability to balance compliance, operational efficiency, and business growth in a fast-paced environment. The candidate must demonstrate a customer-first attitude, be highly data-driven, and thrive in a competitive, result-oriented work culture.Responsibilities1. Depository & Settlement Operations- Lead and manage overall functioning of Depository Operations.- Oversee day-to-day settlement activities including securities pay-in/pay-out.- Manage creation of pledges for margin shortfalls/exposure.- Handle back-office operations pertaining to Cash, FnO, Mutual Funds, Treasury Bill, and corporate actions.- Execute Dematerialisation/Transmission/Transposition of physical shares.- Facilitate Delivery Instruction Slip processing, Early Pay-in, and pledge/re-pledge/un-pledge transactions.2. Business Operations & Reporting- Manage processes such as CKYC, CVL KRA, Demat Account Opening, and UCC creation.- Fulfil client necessities and assist with Demat account opening queries.- Process EOD margin files, trade files, and generate contract-cum-bills.- Prepare and deliver weekly/monthly MIS reports to management.- Maintain operational masters and update changes in systems/interfaces to ensure data accuracy.- Provide ad hoc and business growth reports using MS Excel and analytical tools.3. Client Query & Stakeholder Management- Address and resolve client queries promptly, ensuring a “customer-first” approach.- Liaise with KYC agencies, Exchanges, Clearing Corporations, and regulators for timely query resolution.- Coordinate with Customer Service teams to handle escalations.- Collaborate with back-office vendors to resolve system-related issues.4. Audit, Compliance & Governance- Ensure compliance with SEBI, CDSL/NSDL, and other regulatory requirements.- Manage Concurrent and Internal audits, ensuring zero non-compliance.- Establish controls to mitigate operational risks and ensure adherence to company policies.5. Automation & Technology- Spearhead automation initiatives by leveraging unprocessed data for process improvements.- Test new automation products pre- and post-production implementation.- Collaborate with technology teams for back-office system enhancements.6. Risk & RMS Monitoring- Possess knowledge of RMS (Risk Management System) in trading software.- Monitor clients’ daily risk positions and take corrective action where required.- Head necessary processes on a regular basis in RMS, DP, and CRF functions.Note: Additional responsibilities may be assigned based on organizational needs.Qualifications- Education: Graduate.- Experience: 5+ years in Stock Broking & DP operations.- Certifications (Mandatory):- NISM-Series-III-A (Securities Intermediaries Compliance).- NISM-Series-VI (Depository Operations).- NISM-Series-VII (Securities Operations & Risk Management).- Strong knowledge of Equity, F&O, Demat, and Broking industry.- Proficiency in CDSL DP System.- Advanced skills in MS Excel & MS Office tools.- Strong analytical acumen and problem-solving skills.- Proven experience in handling Concurrent/Internal audits.- Excellent leadership, communication, and collaboration skills.