Front Office for Hotel Property

2 days ago

Panjim, India QTONET PRIVATE LIMITED Full time

Job Purpose:

To manage the front desk operations of the hotel efficiently, ensuring prompt check-in/check-out, guest satisfaction, accurate reservations, and smooth coordination with other departments to enhance the guest experience.

Key Responsibilities:Guest Services:

  • Welcome guests with warmth and professionalism upon arrival.
  • Manage check-ins, check-outs, and reservations using the PMS (Property Management System).
  • Ensure all guest requests, queries, and complaints are handled promptly and politely.
  • Provide information about hotel facilities, services, local attractions, and travel routes.

Reservation & Booking:

  • Handle walk-in and phone/email reservations.
  • Confirm room availability and assign rooms appropriately.
  • Coordinate with housekeeping for room readiness.

Front Desk Operations:

  • Maintain guest records and ensure proper documentation as per hotel and legal standards.
  • Manage billing, payment collection, and cashiering duties accurately.
  • Handle shift reports, occupancy data, and guest feedback forms.

Coordination & Communication:

  • Coordinate with housekeeping, bell desk, and room service for seamless guest experience.
  • Communicate guest preferences and special requests to relevant departments.
  • Report any unusual incidents or guest complaints to the Duty Manager immediately.

Skills & Competencies:

  • Excellent Communication Skills – Spoken and written (English is essential; local/regional languages are a plus)
  • Customer Service Orientation – Polite, helpful, and guest-centric approach
  • Technical Skills – Familiarity with hotel PMS (e.g., Opera, IDS, Cloudbeds, eZee)
  • Problem Solving – Ability to resolve guest issues calmly and professionally
  • Grooming & Etiquette – Presentable appearance and professional demeanor

Work Schedule:

  • Shifts: Rotational (Morning, Afternoon, Night)
  • Days: 6 days a week / Rotational off

Preferred Background:

  • Experience in hotels, resorts, or serviced apartments.
  • Hospitality graduates or candidates with customer-facing experience in airlines, retail, or tourism.
  • Multilingual ability is a plus.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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