Senior Front Office Assistant

3 weeks ago

Panjim, India PARK PRIME GOA Full time
  • Oversee the daily operations of the front desk during your assigned shifts.
  • Ensure that the front office team is well-prepared, adequately staffed, and meeting service standards.
  • Assist in managing guest check-ins, check-outs, and inquiries
  • Provide exceptional customer service to guests and assist with resolving any guest issues or special requests.
  • Handle guest complaints or concerns, aiming for prompt and satisfactory resolutions.
  • Coordinate with other hotel departments to fulfill guest needs
  • Supervise and assist front desk staff, including receptionists and concierge, during your shifts.
  • Conduct shift briefings and debriefings to ensure smooth transitions between shifts.
  • Maintain a professional and welcoming atmosphere at the front desk.
  • Monitor and ensure the accuracy of billing and payment collection processes.
  • Handle cash and credit card transactions according to hotel policies.
  • Assist in reconciling the cash register at the end of each shift
  • Assist in training and mentoring front desk staff to improve their skills and knowledge.
  • Provide ongoing coaching and feedback to team members.
  • Assist in scheduling and staff management as needed
  • Bachelor's degree in Hotel Management or a related field (preferred).
  • Previous experience in a front office role with supervisory responsibilities.
  • Strong interpersonal and communication skills.
  • Proficiency in hotel management software preferably IDS.
  • Exceptional customer service orientation.
  • Problem-solving and conflict resolution abilities.
  • Ability to work flexible shifts, including nights, weekends, and holidays

Job Types: Full-time, Permanent

Pay: ₹15, ₹16,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Paid sick time
  • Provident Fund

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person

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