Senior Front Office Assistant

2 days ago

Panjim, India PARK PRIME GOA Full time
  • Oversee the daily operations of the front desk during your assigned shifts.
  • Ensure that the front office team is well-prepared, adequately staffed, and meeting service standards.
  • Assist in managing guest check-ins, check-outs, and inquiries
  • Provide exceptional customer service to guests and assist with resolving any guest issues or special requests.
  • Handle guest complaints or concerns, aiming for prompt and satisfactory resolutions.
  • Coordinate with other hotel departments to fulfill guest needs
  • Supervise and assist front desk staff, including receptionists and concierge, during your shifts.
  • Conduct shift briefings and debriefings to ensure smooth transitions between shifts.
  • Maintain a professional and welcoming atmosphere at the front desk.
  • Monitor and ensure the accuracy of billing and payment collection processes.
  • Handle cash and credit card transactions according to hotel policies.
  • Assist in reconciling the cash register at the end of each shift
  • Assist in training and mentoring front desk staff to improve their skills and knowledge.
  • Provide ongoing coaching and feedback to team members.
  • Assist in scheduling and staff management as needed
  • Bachelor's degree in Hotel Management or a related field (preferred).
  • Previous experience in a front office role with supervisory responsibilities.
  • Strong interpersonal and communication skills.
  • Proficiency in hotel management software preferably IDS.
  • Exceptional customer service orientation.
  • Problem-solving and conflict resolution abilities.
  • Ability to work flexible shifts, including nights, weekends, and holidays

Job Types: Full-time, Permanent

Pay: ₹15, ₹16,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Paid sick time
  • Provident Fund

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person

  • Front Office Manager

    2 weeks ago

    Panjim, Goa, India beBeeMultitasker Full time ₹ 18,00,000 - ₹ 24,00,000

    Our ideal candidate will possess strong leadership skills and be able to supervise a team of front office personnel, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Direct and coordinate the activities of the front desk, reservations, guest services, and telephone areasPrepare performance reports for the front office...

  • Front Office Associate

    2 weeks ago

    Panjim, Goa, India Kish Hospitality Consultant Full time

    Kish Hospitality Consultant is currently hiring for the position of Front Office Assistant for Luxury Boutique Resort in Old Goa Responsibilities 1 Assist the Front Office Supervisor in managing all front desk operations 2 Greet and welcome guests upon their arrival and provide them with information about the resort and surrounding area 3 ...

  • Front Office Executve

    4 days ago

    Panjim, Goa, India SMVV Edutech Adviosry Pvt Ltd Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    About UsAt SMVV Edutech Advisory Pvt Ltd, we are your trusted partners in achieving financial success. We leverage our in-depth knowledge of the financial landscape to help individuals and families secure the best loan options and strategically utilize government schemes. Our goal is to empower our clients to build a strong and sustainable financial...

  • Front Office Associate

    2 days ago

    Panjim, India Kish Hospitality Consultant Full time

    Job Description: Kish Hospitality Consultant is currently hiring for the position of Front Office Assistant for Luxury Boutique Resort in Old Goa. Responsibilities: Assist the Front Office Supervisor in managing all front desk operations. Greet and welcome guests upon their arrival and provide them with information about the resort and surrounding area. ...

  • Front Office Team Member

    1 week ago

    Panjim, Goa, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 28,00,000

    Front Office Apprentice Job Summary">This role offers the opportunity to work in a dynamic Front Office environment, assisting with daily operations and providing exceptional customer service. As a Front Office Apprentice, you will be an integral part of creating memorable experiences for our guests.The successful candidate will possess excellent...

  • Front Office Executive

    2 weeks ago

    Panjim, Goa, India Times Leisure LLP Full time

    Job Summary The Front Office Executive serves as the first point of contact for casino guests and is responsible for providing exceptional customer service managing check-ins and check-outs handling guest inquiries and supporting the smooth operation of front desk activities This role requires excellent communication a professional demeanor and the...

  • Front Office Manager

    2 days ago

    Panjim, India Team Hotels And Resorts Full time

    Job Description Front Office ManagerLocation: North GoaDepartment: Front OfficeReports To: General ManagerEmployment Type: Full-TimeRole OverviewWe are seeking an experienced Front Office Manager to lead guest services and front office operations at a premium eco-luxury resort in North Goa. The role requires expertise in IDS PMS, strong leadership, and a...

  • Front Office Manager

    7 days ago

    Panjim, Goa, India Team Hotels And Resorts Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Description Front Office ManagerLocation: North GoaDepartment: Front OfficeReports To: General ManagerEmployment Type: Full-TimeRole OverviewWe are seeking an experienced Front Office Manager to lead guest services and front office operations at a premium eco-luxury resort in North Goa. The role requires expertise in IDS PMS, strong leadership, and a...

  • Executive Assistant

    2 weeks ago

    Panjim, Goa, India Office of Pankaj Bajaj Full time

    Job Title: Executive Assistant to Founder Location: Assagao, Goa (On-site)About the RoleWe are looking for a highly organised and dependable Executive Assistant to work directly with the Founder. The role requires strong skills in task management, communication, and coordination, along with an understanding of legal, real estate, and office operations. The...

  • Front Office Associate

    1 week ago

    Panjim, Goa, India BASH Cafe Full time

    Location 18th June Road Panaji-Goa Department Front Office Reception Reports To Front Office Manager Admin Head Job Summary The Front Office Associate is the first point of contact for guests and visitors responsible for delivering exceptional customer service handling check-ins and check-outs for hospitality answering queries ...