Current jobs related to Customer Experience Manager - Mumbai - Vivriti Asset Management
-
Customer Experience Manager
1 week ago
Mumbai, Maharashtra, India Digopm Full timeJob SummaryAt Digopm, we are seeking a highly skilled Customer Experience Manager to oversee and manage our customer service operations. As a key member of our team, you will be responsible for developing and implementing strategies to enhance customer experience and address customer queries effectively.Main ResponsibilitiesOversee and manage customer...
-
Customer Assistant
2 months ago
Mumbai, Maharashtra, India Insight Customer Call Solutions Full timeWe are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...
-
Customer Experience Manager
7 days ago
Mumbai, Maharashtra, India Zeca Tech Full timeCustomer Care Manager Job DescriptionAt Zeca Tech, we are seeking a highly skilled and experienced Customer Care Manager to lead our customer service operations. This is an exciting opportunity for a motivated individual to join our team and make a real impact on customer satisfaction.Key Responsibilities:Team Leadership: Manage and lead a team of customer...
-
Customer Experience Manager
3 weeks ago
Mumbai, Maharashtra, India Mahindra Rise Full timeJob Title: Customer Engagement ManagerCompany: Mahindra Electric Automobile LimitedResponsibilitiesManage customer complaints and social media reputation through effective processes and timely resolutions.Monitor and improve Turn Around Time (TAT) for customer complaints.Take ownership of critical organizational reputation influencing situations and escalate...
-
Customer Experience Manager
1 week ago
Mumbai, Maharashtra, India Today Global Developer Full timeJob Title: CRM HeadLocation: Navi Mumbai, IndiaReports To: Chief Business Officer (CBO)Job Overview: The CRM Head will oversee the customer relationship management processes within the organization, with a strong emphasis on handling technical documentation and ensuring smooth customer interactions throughout the post-sales cycle. The role demands expertise...
-
Customer Experience Manager
1 day ago
Mumbai, Maharashtra, India IZI Full timeAbout IZI:Izi is a leading company in the consumer drone market, renowned for its cutting-edge technology and innovative designs. Our mission is to provide premium features at affordable prices, revolutionizing the way people experience everyday moments.Job Title: Senior Customer Support & Brand Experience ManagerThis pivotal role is responsible for leading...
-
Customer Experience Manager
2 weeks ago
Mumbai, Maharashtra, India Snaphunt Full timeThe OpportunityWe are seeking a highly skilled Customer Experience Manager to join our team at Snaphunt. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through proactive and reactive support.Key ResponsibilitiesProvide timely and effective support to customers through various...
-
Customer Experience Manager
3 days ago
Mumbai, Maharashtra, India Motorpoint Full timeAbout the Role:We are seeking a highly skilled Customer Service Manager to join our team at Motorpoint. As a key member of our customer service team, you will play a vital role in maintaining our strong reputation with customers.Responsibilities:Oversee the smooth running of the full vehicle handover process, ensuring all paperwork, finance sign-ups, and...
-
Customer Experience Manager
3 weeks ago
Mumbai, Maharashtra, India Abbott Full timeAbout AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in medical devices, diagnostics, nutrition, and branded generic medicines.Job SummaryWe are seeking a highly skilled Customer Engagement...
-
Customer Experience Manager
2 days ago
Mumbai, Maharashtra, India Abbott Full timeAbout AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in medical devices, diagnostics, nutrition, and branded generic medicines.About the PositionOur Diabetes Care division has a pipeline with...
-
Customer Experience Manager
3 weeks ago
Mumbai, Maharashtra, India Abbott Full timeAbout the Position:Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in medical devices, diagnostics, nutrition, and branded generic medicines. Our goal is to improve the lives of more than 3 billion...
-
Customer Experience Manager
1 week ago
Mumbai, Maharashtra, India Gamut HR Solutions Full timeJob OverviewGamut HR Solutions is seeking a highly skilled and experienced professional to fill the role of Customer Success Manager. This position will be responsible for implementing and managing customer success programs to drive growth and customer satisfaction.Key Responsibilities:Work closely with internal teams to understand business objectives and...
-
Customer Care Executive
2 months ago
Lower Parel, Mumbai, Maharashtra, India Genie Customer Management Services Full timeUsing a computerized system, responds to customer inquiries in a call center environment. - Responds to telephone inquiries and complaints using standard scripts and procedures. - Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls. - Provides clear and concise information about the status of member - Educates...
-
Customer Experience Manager
2 weeks ago
Mumbai, Maharashtra, India Leanplum Full timeAbout CleverTapCleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by creating personalized experiences to retain their most valuable customers.The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime.It...
-
Customer Experience Manager
2 weeks ago
Navi Mumbai, Maharashtra, India TaskUs Full timeAbout TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Digital Customer Experience Manager
1 day ago
Mumbai, Maharashtra, India NIRMAL Full timeJob Summary: As a Senior CRM Executive at NIRMAL, you will be responsible for managing and coordinating customer loyalty programs, ensuring timely responses and quality solutions to customer queries and complaints. You will be the key point of contact for all customer interactions and will work closely with the team to deliver exceptional customer...
-
Customer Experience Planning Manager
3 days ago
Mumbai, Maharashtra, India FedEx Full timeJob Title: Customer Experience Planning ManagerWe are seeking a highly skilled Customer Experience Planning Manager to join our team at FedEx. As a key member of our organization, you will be responsible for driving quality assurance audits, optimizing processes, and analyzing audit controls to ensure compliance and risk mitigation.Key Responsibilities:Drive...
-
Customer Experience Program Manager
1 day ago
Mumbai, Maharashtra, India Rebel Foods Full timeWe are seeking a skilled Customer Experience Program Manager to join our team at Rebel Foods. In this role, you will be responsible for designing and delivering programs that prioritize customer requirements over organizational needs.The ideal candidate will have experience in program/project management, preferably in the operations domain, and a strong...
-
Manager - operations [customer experience]
3 weeks ago
Mumbai, India The Souled Store Full timeWho We Are: At The Souled Store, our mission is to redefine casual wear and youth fashion for millions worldwide. Since 2013, we’ve grown from a passion project into one of the leading names in the fashion space. Renowned for our unique designs that inspire joy and spark conversations, we’ve built a community of fashion-forward individuals who...
-
Program Manager
2 weeks ago
Mumbai, India Rebel Foods Full timeAbout Rebel: We are surrounded by the world's leading consumer companies led by technology - Amazon for retail, Airbnb for hospitality, Uber for mobility, Netflix and Spotify for entertainment, etc. Food & Beverage is the only consumer sector where large players are still traditional restaurant companies. At Rebel Foods, we are challenging this status...
Customer Experience Manager
2 months ago
About the roleThe operations delivery function is at the core of processing every customer financial transaction. It links risk management and control processes to help protect the organizations assets and reputation. Operations staff work closely with the other divisions – as well as external clients (as required) to help facilitate smooth delivery of business and fulfillment. This includes processing, servicing, accounting, reporting functions, and customer service. Communicates within the organization department managers/officers to promote efficient and correct workflow, establish positive working relationships across the organization/intra and inter departments.
ResponsibilitiesResponsible for Sales for the assigned set of Banks, National distributors and IFA's.Responsible for advising the distributors on suitable product as per the requirement of their Investor, to be able to analyze the asset allocation of distributors to customize the approach in accordance for focused selling.Visibility with the distributors through Telephone calls, one to one meeting, regular dissemination of marketing material (Fact sheets, Brouchers), mailers, group meetings with distributor RM/clients of distributors.Responsible for providing best in class service for the assigned distributors.Should be sensitive to their needs in terms of Product Updates, Query resolution and ensure proper follow up etc.Take steps for development of long term relationship/association with the key/potential distributors in order to generate repetitive business.Responsible for maintaining the data of all the distributors assigned, find out the strategies to counter the competition in the market.Create brand awareness by organizing events, conferences, product sessions for distributors for top-of-the-mind recall.Ensuring that the distributors are trained on all products and Operational procedures and Informed on the Regulatory Changes on regular basis.Desired Skill SetGraduate / Post Graduate with 3-8 yrs experience in customer service / experience role from AIF/Mutual Funds either within the RTA’s or AMC’s.Should have a deep understanding and experience across compliances of SEBI regulations, in terms of AIF/CKYC, KYC-KRA/PMLA UBO & FATCA, related compliance requirements.Work experience within a processing environment either in Mid-Office/Back-Office/Operations functions is desired.Should have exposure in managing the end-to-end operations for fixed income securities including but not limited to cash management, managing back-end operations and reporting.Good analytical skills and an eye for detail.Commercial acumen, industry analysis and sectoral eye, and ability to connect dots and impact on P&L, Risk Framework.Numerical skills & Proficiency in MS Office SuiteEmotional Intelligence & ability to relate to other roles within the team & outside.Planning and organizational skills.Ability to understand broader business issues & apply operational changes accordingly into the teams that are being managed.Good communication & Presentation Skills par excellence.
Work Environment detailsFounder-led entrepreneurial set-up which is defined by speed, agility and creativityHighly empowered and critical role, which makes a difference to Vivriti CapitalYoung, energetic, and highly talented teamsHard work is the defining aspect of the organization
Who We Are?Vivriti is a young, dynamic, and spirited institution that boasts of a large appetite for success through its vision of creating the largest and most valuable platform for enterprise finance. The word ‘Vivriti’ means progress or development and speaks volumes about our passion to continuously strive for results that add value to our ecosystem. At Vivriti, we are mission driven, challenging the status quo each day, reinventing the Indian debt market space and creating an industry in itself.Over the last four years, the group that consists of two companies – Vivriti Capital, a unique enterprise fintech NBFC, and Vivriti Asset Management, India’s fastest growing digital alternate debt fund manager, has built significantly on its vision. Vivriti presently manages assets in excess of US $ 1.2 billion, has offices in Chennai, Mumbai, and Bangalore, and consists of a high-powered team of 350+.Why Join Us?The force driving the business prowess of Vivriti is, the powerful Talent Engine. We are a high energy and supremely passionate bunch of individuals. This is a diverse group of people, who would be best in what they do, are diverse and inclusive, are collaborative and extremely hardworking. Indeed, a very inspiring peer group. This is a team with a shared goal of reshaping the Indian Fixed Income market and change lives of millions of people through our work.We have a keen eye for great Talent, have an appreciation for potential, and an environment which facilitates hyper-performance. Vivriti is known to present with the platform to excel for those who have a desire to reach great heights in their career. We nurture our Talent with great care, encourage ambition, we are compassionate in your failures and cheer your successes. We’re proud of our collaborative culture; everyone is ready to lend a helping hand, whether it’s your first day on the job or your thousandth.Our Rewards mechanisms are aggressive. High Performance fetches non-linear Rewards. In addition to the fixed component and variable pay, we ensure long term wealth creation for our critical employees through employee stock options. Vivriti is the first tech focused NBFC and asset manager that has provided ESOP liquidity in the last 15 years.We invest in our employees through developmental programs, Professional Development Allowances and Education Grants.Our Benefits are better than the best. To list a few below –Medical Care, Life and Personal Accident Insurance, Critical illness cover.Interest free loans of up to INR 10 Lacs, with no questions asked.Promoting health and wellness at the office with a well-equipped sports and recreation room, regular fitness challenges and organizing leagues of sports events.Caring for your health nutritious food, fruits served round the clock, variety of beverages, etc.Ensuring maximum fun environment through Vivriti Premier League – a 10-month long series of sporting contests, recreation activities on the floor, cultural celebrations, etc.
Life at Vivriti: Team at Vivriti: Talk:
