Digital Customer Experience Manager

3 weeks ago


Mumbai, Maharashtra, India NIRMAL Full time
Job Summary:

As a Senior CRM Executive at NIRMAL, you will be responsible for managing and coordinating customer loyalty programs, ensuring timely responses and quality solutions to customer queries and complaints. You will be the key point of contact for all customer interactions and will work closely with the team to deliver exceptional customer experiences.

Key Responsibilities:
• Manage customer loyalty programs to drive retention and growth
• Develop and implement strategies to enhance customer engagement and satisfaction
• Provide proactive and timely solutions to customer inquiries and complaints
• Collaborate with the team to achieve sales and customer service goals

Requirements:
• Graduate or MBA degree
• 4+ years of experience in customer-facing roles
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment

About NIRMAL:
NIRMAL is a dynamic and growing company that values customer satisfaction and loyalty. We are committed to delivering exceptional customer experiences and are looking for a talented individual to join our team.

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