Manager- F&B Operations

5 days ago

Bengaluru, India Topline Business Support Solutions Pvt Ltd Full time

The Manager – Food & Beverage Operations plays a critical role in overseeing all aspects of the food and beverage (F&B) service within a hospitality organization

Experience: 5+ years in F&B operations

Location: Bangalore

Education: Bachelor's /Master's degree

Roles & Responsibilities of a Manager – Food & Beverage Operations1. Operational Management

  • Oversee daily operations of all F&B outlets (restaurants, bars, banquets, room service, etc.)
  • Ensure smooth coordination between kitchen, service, and support teams
  • Monitor service quality and ensure guest satisfaction

  • Implement and enforce health, hygiene, and safety standards (e.g., HACCP)

  • Team Leadership & Staffing

  • Recruit, train, schedule, and supervise F&B staff

  • Conduct performance reviews and provide ongoing feedback and training
  • Promote a positive team culture and resolve conflicts

  • Ensure adherence to company policies and service standards

  • Financial Management

  • Prepare and manage F&B budgets and forecasts

  • Monitor expenses, food & beverage cost controls, and labor costs
  • Optimize profit margins without compromising service quality

  • Analyze sales and profitability reports; take corrective actions as needed

  • Customer Service & Guest Experience

  • Ensure high levels of guest satisfaction across all F&B touch points

  • Handle guest feedback, complaints, and special requests professionally
  • Personalize service to meet the expectations of VIPs or regular customers

  • Collaborate with marketing to enhance the brand's F&B image

  • Menu Planning & Coordination

  • Work with chefs and sommeliers to design creative and cost-effective menus

  • Ensure variety, seasonality, and alignment with customer preferences
  • Monitor food presentation and portion control

  • Support promotions, special events, and theme nights

  • Inventory & Supply Chain Management

  • Oversee procurement and inventory control of F&B supplies

  • Ensure optimal stock levels and timely ordering of supplies
  • Develop and maintain relationships with vendors and suppliers

  • Prevent wastage, pilferage, and stock discrepancies

  • Compliance & Licensing

  • Ensure compliance with food safety laws, liquor licenses, and labor regulations

  • Maintain records and documentation for audits

  • Liaise with health inspectors and government authorities as needed

  • Strategic Planning & Development

  • Analyze market trends and competitor offerings

  • Develop and implement strategies to improve revenue and guest loyalty
  • Innovate new concepts to stay ahead of industry trends
  • Collaborate with other departments (sales, marketing, events) for integrated planning

Skills Required

  • Strong leadership and interpersonal skills
  • Financial acumen and budgeting expertise
  • Excellent customer service orientation
  • Knowledge of food trends, cuisines, and beverages
  • Conflict resolution and problem-solving abilities
  • Familiarity with F&B management software and POS systems

Job Type: Permanent

Pay: ₹45, ₹55,000.00 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • F&B Operations: 5 years (Required)

License/Certification:

  • Driving Licence (Required)

Work Location: In person

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