Manager
4 weeks ago
Role Description
Lead 2 team leads managing a team of 15 members - People Management, Customer management, billing, Process management
Location
Hyderabad, Uppal
This role is for operations manager to lead a 15 members team performing procurement & vendor management activities
Must have team lead experience (and above) in a large BPO industry(mandatory) dealing with multiple stakeholders
Must review queues daily to get most aging issues resolved
Must be able to coach team member
Must be flexible to support global regions (APAC, EMEA, EUROPE & NAM)
Focal point for contact for business owners
Must be good with excel and pivot
Must have good domain knowledge
Vendor Management experience :
Must have deep domain expertise on MDM/vendor setups on HICX
Must have performed supplier master maintenance on ORACLE/SAP/HICX.
Bank Screening for Vendors
Vendor payment issue resolutions
Proactively manage issues and risks – RCCA driven
Must have the ability to guide/coach a team.
Act as primary point of accountability for respective service matters for designated business or various support functions
Develop and improve relationships with key stakeholders, actively handle their expectations and supervise satisfaction levels and service adoption
Ensure all requirements are detailed through Service Level Agreements (SLAs) and ensure SLAs are met • Monitor, measure, report and review performance of services in close collaboration with Service Performance Management
Lead management of day to day service operations.
Develop standards and best practices to deliver services
Handle the lifecycle of incidents and minimize their adverse impact on business operations. Identify root causes of problems and initiate fixes required to prevent recurrences. Ensure appropriate operational service documentation is created and accepted by customers
Enable knowledge about solutions is collected and distributed to enable effective support
Procurement Operations :
Must have exposure to buydesk/procurement operations
Must have Resolution of Disputed Invoices for Price / Quantity / GR related Blocks
Processes, Order Status etc.,
Support PO Automation efforts and improvement of Process Efficiencies
Hands on Experience in Oracle & SAP
Academic Qualifications
Degree in Science/Commerce/Any Graduate
Work Experience
Total Experience of 9+ years, in Source to Pay domain with direct team handling experience of minimum 20 resources.
Essential Skills / Competencies
Vendor Management/Master Data Management experience
Procurement/Buydesk experience
Expert in Oracle/SAP/Ariba knowledge
Understanding of Spot buy/Tactical Procurement Operations
Proficient in MS Office Applications like Excel, Word, PowerPoint
Desirable Skills / Competencies
Knowledge of Six Sigma / Lean Concepts
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