IT Manager

2 months ago

hyderabad, India talent leads Full time

Job Description :


- Lead and manage a team of 8-10 IT Engineers, ensuring effective collaboration and performance.


- Oversee asset management for the production LAB, including procurement, tracking, and maintenance.


- Develop quarterly plans for team activities and projects, ensuring alignment with organizational goals.


- Manage technical projects, ensuring timely delivery and quality execution.


- Ensure compliance with established processes and standards, including ITIL practices.


- Manage the knowledge base, ensuring documentation of processes, procedures, and best practices.


- Plan and execute future projects, including technology rollouts and upgrades.


- Facilitate discussions on technology roadmaps, identifying opportunities for improvement and innovation.


- Manage team leaves, rotations, roles, and training to maintain operational effectiveness.


- Plan end-user engagement activities and handle escalation cases, ensuring high customer satisfaction.


- Coordinate with system and network teams to ensure seamless operations.


- Manage vendor relationships, including procurement and contract negotiations.


- Oversee data sanitization and management processes to maintain data security and compliance.


- Conduct performance management against SLAs, identifying areas for improvement and implementing corrective actions.


- Facilitate quarterly reviews to assess team performance and identify areas for growth and development.


Skills and Competencies :


- Bachelors/Master's degree in Computer Science or equivalent (B.Tech preferred).


- Certification in MCSE, RHEL (preferred), and ITIL.


- 5-10 years of experience in a team leadership role, preferably managing a team of similar size.


- Strong leadership and team management skills.


- Proficiency in asset management and project management.


- Sound understanding of IT processes and compliance standards.


- Excellent communication and interpersonal skills.


- Ability to prioritize tasks and manage time effectively.


- Proven track record of driving results and meeting SLAs.

(ref:hirist.tech)

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