IT Manager
2 weeks ago
Job Description :
- Lead and manage a team of 8-10 IT Engineers, ensuring effective collaboration and performance.
- Oversee asset management for the production LAB, including procurement, tracking, and maintenance.
- Develop quarterly plans for team activities and projects, ensuring alignment with organizational goals.
- Manage technical projects, ensuring timely delivery and quality execution.
- Ensure compliance with established processes and standards, including ITIL practices.
- Manage the knowledge base, ensuring documentation of processes, procedures, and best practices.
- Plan and execute future projects, including technology rollouts and upgrades.
- Facilitate discussions on technology roadmaps, identifying opportunities for improvement and innovation.
- Manage team leaves, rotations, roles, and training to maintain operational effectiveness.
- Plan end-user engagement activities and handle escalation cases, ensuring high customer satisfaction.
- Coordinate with system and network teams to ensure seamless operations.
- Manage vendor relationships, including procurement and contract negotiations.
- Oversee data sanitization and management processes to maintain data security and compliance.
- Conduct performance management against SLAs, identifying areas for improvement and implementing corrective actions.
- Facilitate quarterly reviews to assess team performance and identify areas for growth and development.
Skills and Competencies :
- Bachelors/Master's degree in Computer Science or equivalent (B.Tech preferred).
- Certification in MCSE, RHEL (preferred), and ITIL.
- 5-10 years of experience in a team leadership role, preferably managing a team of similar size.
- Strong leadership and team management skills.
- Proficiency in asset management and project management.
- Sound understanding of IT processes and compliance standards.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and manage time effectively.
- Proven track record of driving results and meeting SLAs.
(ref:hirist.tech)-
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