Customer Service Executive

About FarmDidi:

The urban cities we dwell in take away the privilege of the fresh and real taste of food. Mass-produced packaged foods with manufacturing dates ranging from several weeks to months unassumingly sit on our dining tables and in our kitchen cabinets. We do not know the deliciousness of real food sourced directly from farms and consumed fresh. We have forgotten exactly how good food can feel – for most of us it is a childhood memory from a long time ago.

Farm Didi's journey starts from the farms of India and the rural women who tend to those lands that feed us all. These farmer women pick the choicest of raw ingredients, carefully put them together in their kitchens and prepare amazing food. While our farmer women are experts at picking and making great food, they do need a helping hand in finding customers like you and me, telling you what great things are cooking in their kitchen and understanding what matters to you, what you would appreciate and in packing and sending it across to you. Farm Didi helps them out and brings these delicacies to you.

All Farm Didi products are 100% natural, authentic, with ingredients sourced directly from farms, and have no preservatives or artificial substances. We reinvest a major portion of what we earn in empowering Didis who work with us. In short, everything that comes from Farm Didi is straight from the farm, straight from the heart and what we get, goes right back there

About the Role:

We are looking for a customer experience executive who will be in-charge of offering customer service and after-sales support. The candidate will ensure that a standardized level of service is maintained for all customers and continuous line of communication is maintained for regular customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. You should also be capable of responding to uncertain queries with utmost professionalism and be a mascot of the brand at all times.

Responsibilities:

As a customer experience executive at Farm Didi, the candidate will be required to:

• Interact with customers on daily basis (daily targets shall be given by line manager)

• Effectively resolve customer complaints ensuring zero escalations

• Communicate ongoing offers, deals, product launches, loyalty programs to customers via digital media using available marketing content

• Answer customer enquiries across all platforms (digital/offline)

• Coordinate with other departments to reply to customers in a time-bound manner (TAT of maximum 2 working hours across platforms)

• Generate & maintain customer master from data from e-commerce channels, digital sales orders

• Understand and continuously train themselves under guidance of line manager about company products & policies

Role requirements:

We are looking for someone with

• prior experience in a client or consumer facing role (full time/part time)

• Good command on English, Hindi & Marathi

• Working knowledge of MS-Office tools & basic computer skills

• ability to take ownership of their work

• curiosity to investigate and solve problems

Terms & Conditions:

Working days for this role will be 6 days a week.

This is a full-time role which requires candidate to work from office unless advised by line manager.