Jr Customer Service Executive

3 days ago

Pune, Maharashtra, India Tata Communications Limited Full time
Job Description

Job Description

Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Responsibilities

Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.

Conduct change management, turnup and migrations requests

Standard testing and troubleshooting of installs/activation post Provisioning.

Validate wiring connections & schedule dispatches with field operations.

Regularly participates in important projects or activities as a full contributing team member.

Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s

Perform escalation management, wherever necessary and in case project is in jeopardy.

Minimum qualification & experience

Relevant experience in network infrastructure project management and on field experience

Desired Skill sets

Understanding of Provisioning process, Telephone, Internet, Data, Service Activation

Knowledge in switch and router configuration

Job Responsibilities:

Responsible for delivering orders for Enterprise customers along with supporting service activation over the MSP and Legacy Core MPLS networks and thereby enabling customers to do business.

We play a critical role in enabling customers to do business in an increasingly connected world.

Deep knowledge of telecoms is required alongside excellent communication, reporting, stakeholder management, critical thinking and influencing skills.

Responsible for creating consistent experience for stakeholders and enabling better customer experience by ownership of responding and resolving to the queries into Service Delivery and Supplier Management.

Responsible for driving and resolving queries relating to WAN orders progressing and enabling better customer experience into Customer delivery.

Task Management

Fallout Management

Stakeholder Management

Quality Management

Ensure that all the queries are performed in a timely fashion to meet agreed SLAs.

Identify issues and challenges and provide solutions proactively

Work closely with key stakeholders , Supplier and Customer to meet the timelines set

Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary.

Adhere to clear escalation process and align the customer delivery & right first time

Strong communication and stakeholder management skills

Improve customer experience (NPS)

  • Jr Customer Service Associate

    5 days ago

    Pune, Maharashtra, India NielsenIQ Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Description Jr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving...

  • Jr Customer Service Associate

    6 hours ago

    Pune, Maharashtra, India NielsenIQ Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job DescriptionJr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving...

  • Urgent Search: Jr Customer Service Associate

    16 hours ago

    Pune, Maharashtra, India NielsenIQ Full time

    Jr Customer Service Associate will be responsible for maintaining enhancing customer relationships ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms The job will focus on customer support through quality of deliverables use of CSO MSD for task triaging and resolving customer requests to...

  • Customer Service Executive

    6 hours ago

    Pune, Maharashtra, India Fibe Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description | Customer Service ExecutiveAs a Customer Service Executive at Fibe, you will be the first point of contact for our customers. Your role will involve handling queries, resolving issues, and providing a seamless customer experience across calls, emails, and chats.Responsibilities:• Respond to customer queries in a professional and timely...

  • Customer Service Executive

    5 hours ago

    Pune, Maharashtra, India Palmonas Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role & responsibilitiesJob Title: Customer Service ExecutiveLocation: Pune (On-site | Walk-in Drive)Department: Customer ExperienceType: Full-timeRole OverviewWe are seeking enthusiastic Customer Service Executives to join our team in Pune. The role involves handling customer queries across multiple channels, ensuring smooth order support, and delivering...

  • Jr. Customer Service Executive

    7 hours ago

    Pune, Maharashtra, India TATA Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description �Operational role that works under direct supervision, responsible for day-to-day network operations support Responsibilities �Maintaining, administering network tools and equipment �Assisting with and implementing installations as required �Maintain daily site activities and routines. �Ensure SLA are achieved & work...

  • Customer Service Executive

    4 weeks ago

    Pune, Maharashtra, India EPIV SOLUTIONS Full time

    Company Overview EPIV Solutions is a leading Business Process Outsourcing BPO company headquartered in Pune with a specialization in IT and international BPO services Located in Fatima Nagar Pune EPIV Solutions offers both B2B and B2C services With a dedicated team of 51-200 employees the company is committed to providing exceptional customer...

  • Customer Service Executive

    4 hours ago

    Pune, Maharashtra, India First Phoenics Solutions Full time US$ 4,000 - US$ 8,000 per year

    Job Title: Customer Service Associate / ExecutiveLocation:Cybercity, Magarpatta, PuneShift:6:30 PM to 3:30 AM (Should be flexible working in extended hours).Job Summary:We are seeking dynamic individuals to join our team as Customer Service Associates/Executives. The role involves providing exceptional customer service support in a fast-paced international...

  • Jr Customer Service Executive

    7 hours ago

    Pune, Maharashtra, India Tata Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About The CompanyTSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsDesignation/Title Network L1.5Education Qualifications...

  • Customer Service Executive

    6 hours ago

    Pune, Maharashtra, India Stuba Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    JOB SUMMARYCustomer Service executives are the front-line of our global business that delivers great service locally to our key markets. Having been recognized for offering the very best in customer service, the main purpose of the role is:To be the face of Stuba Pacific serviceTo handle majority of non-urgent calls with first time resolution, however if...