Jr Customer Service Executive

11 hours ago

Pune, Maharashtra, India Tata Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About The Company
TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Designation/Title Network L1.5

Education Qualifications BE/BTech
Certifications Preferrable: CCNA

Experience 3+ Years of experience in relevant field.

Key/Major Activities

  • Providing 24/7 shift operational support
  • Monitor network devices, servers, and applications using NOC tools and dashboards.
  • Perform basic troubleshooting of network issues (connectivity, latency, outages).
  • Respond to alerts and incidents as per defined SLAs and escalation procedures.
  • Log and track incidents using the ticketing system (e.g., ServiceNow, Remedy).
  • Coordinate with L2/L3 teams for issue escalation and resolution.
  • Maintain shift handover reports and update documentation regularly.
  • Ensure timely communication with stakeholders during incidents.
  • Support scheduled maintenance and change management activities.

Technical Skills

  • Hands-on experience in configuration and troubleshooting routing protocols like BGP, ISIS, OSPF,
  • Hands-on experience on - Cisco
  • Hands-on experience in configuration and troubleshooting multicasting like PIM(sparse/dense mode)/SSM/IGMP.
  • Very Good Knowledge of Switching, VLAN, Port Security, STP, Advance Switching concepts, and Wireless concepts.
  • Calculate and apply an addressing scheme including VLSM IPv4/IPv6 addressing design to a network. Determine the
  • Advanced network and host-based intrusion detections, incident response procedures, log reviews and basic malware assessment
  • Knowledge of network protocols (EIGRP, OSPF, BGP, RIP, VLAN, TCP/IP, etc.).
  • Need to have experience in FortiGate FortiManager
  • Configure, manage and operate: Firewall, URL Filtering, SSL VPN, NSM, etc. and elements which are deployed to secure large networks
  • Hand on skills in configure, administer, and document firewall infrastructure.

  • Jr Customer Service Associate

    5 days ago

    Pune, Maharashtra, India NielsenIQ Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Description Jr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving...

  • Jr Customer Service Associate

    10 hours ago

    Pune, Maharashtra, India NielsenIQ Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job DescriptionJr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving...

  • Urgent Search: Jr Customer Service Associate

    20 hours ago

    Pune, Maharashtra, India NielsenIQ Full time

    Jr Customer Service Associate will be responsible for maintaining enhancing customer relationships ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms The job will focus on customer support through quality of deliverables use of CSO MSD for task triaging and resolving customer requests to...

  • Jr Customer Service Executive

    3 days ago

    Pune, Maharashtra, India Tata Communications Limited Full time

    Job DescriptionJob DescriptionResponsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.ResponsibilitiesEnsure...

  • Customer Service Executive

    10 hours ago

    Pune, Maharashtra, India Fibe Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description | Customer Service ExecutiveAs a Customer Service Executive at Fibe, you will be the first point of contact for our customers. Your role will involve handling queries, resolving issues, and providing a seamless customer experience across calls, emails, and chats.Responsibilities:• Respond to customer queries in a professional and timely...

  • Customer Service Executive

    9 hours ago

    Pune, Maharashtra, India Palmonas Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role & responsibilitiesJob Title: Customer Service ExecutiveLocation: Pune (On-site | Walk-in Drive)Department: Customer ExperienceType: Full-timeRole OverviewWe are seeking enthusiastic Customer Service Executives to join our team in Pune. The role involves handling customer queries across multiple channels, ensuring smooth order support, and delivering...

  • Jr. Customer Service Executive

    11 hours ago

    Pune, Maharashtra, India TATA Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description �Operational role that works under direct supervision, responsible for day-to-day network operations support Responsibilities �Maintaining, administering network tools and equipment �Assisting with and implementing installations as required �Maintain daily site activities and routines. �Ensure SLA are achieved & work...

  • Customer Service Executive

    8 hours ago

    Pune, Maharashtra, India First Phoenics Solutions Full time US$ 4,000 - US$ 8,000 per year

    Job Title: Customer Service Associate / ExecutiveLocation:Cybercity, Magarpatta, PuneShift:6:30 PM to 3:30 AM (Should be flexible working in extended hours).Job Summary:We are seeking dynamic individuals to join our team as Customer Service Associates/Executives. The role involves providing exceptional customer service support in a fast-paced international...

  • Customer Service Executive

    10 hours ago

    Pune, Maharashtra, India Stuba Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    JOB SUMMARYCustomer Service executives are the front-line of our global business that delivers great service locally to our key markets. Having been recognized for offering the very best in customer service, the main purpose of the role is:To be the face of Stuba Pacific serviceTo handle majority of non-urgent calls with first time resolution, however if...

  • Customer Service Executive

    3 weeks ago

    Pune, Maharashtra, India Skyway Solution Full time

    Job DescriptionWe are seeking a Customer Service Executive to serve as the first point of contact for our customers. This role is crucial for ensuring customer satisfaction by handling inquiries, resolving issues, and providing support across various communication channels.Roles and Responsibilities- Handle inbound and outbound calls, emails, and other forms...