Jr Customer Service Associate

Jr Customer Service Associate will be responsible for maintaining enhancing customer relationships ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms The job will focus on customer support through quality of deliverables use of CSO MSD for task triaging and resolving customer requests to drive satisfactory customer experience RESPONSIBILITIES The person will execute monitor and continuously improve the delivery management and service related tasks assigned to the workstream as report database management and data quality checks She will be an expert on NIQ processes and methodologies playing an active role in improving deliverables quality efficiency Delivering database and reports as per customer contractual terms against stipulated success criteria and tracking mechanisms aligning with customer on ways of working and defining servicing elements of Joint Business Plan Responsible for Triaging of customer queries request data reports resolution across markets and customer category groups and tracking actions for improvement as needed Working closely with NielsenIQ teams for customer set up maintenance on coding and database tasks Work in partnership with stipulated market s Customer Service teams in accordance with defined Job Aids and Process Design Adhere to Performance KPIs to improve quality performances on time delivery and data accuracy and maintain work discipline Operate in a hybrid physical-virtual and multi-cultural environment liaising with stakeholders and colleagues A LITTLE BIT ABOUT YOU A successful Jr Customer Service Associate manages 5 to 10 customers and or one NIQ market and will be responsible for report and database management will ensure timely delivery of reports databases and effective change management in order to standardise and automate the deliverables She He is expected to identify investigate and co-ordinate data resolution process or product related changes queries and be the first point of contact through CSO MSD for designated customers ensuring efficient customer experience Qualifications Qualifications Bachelors Degree with preference to Business Administration Analyst Mathematics Statistics Economics or Bachelor Engineers Analytical skills and aptitude for data and operational processes Good organization skills meeting deadlines and team player Project management aptitude critical path task sequencing problem solving etc Skew towards accuracy proactivity and attention to details English language proficiency writing and verbal SOFT SKILLS Communicate clearly with customers Ability to translate technical details f rom different customer contexts Build network relationships in multi-cultural environment Troubleshooting using Inf luencing skills Ability to work under pressure and ask for support when required Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program EAP About NIQ NIQ is the world s leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View TM NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the world s population For more information visit NIQ com Want to keep up with our latest updates Follow us on Our commitment to Diversity Equity and Inclusion At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve We believe that embracing a wide range of perspectives drives innovation and excellence All employment decisions at NIQ are made without regard to race color religion sex including pregnancy sexual orientation or gender identity national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact To learn more about our ongoing efforts in diversity and inclusion please visit the