Customer Service Associate

3 days ago

Pune, India JR Companies Full time

**Primary Responsibilities**:

- Managing customer service inquiries.
- Follow up on the status of orders request with personnel of provider/client.
- Place calls to medical facilities to verify location information for order.
- Place calls to phlebotomist to provide missing information for order.
- Effectively communicate with medical staff regarding order and answer general questions. Communicate status of orders and/or issue in fulfilling the order requirements.
- Keeps supervisor informed of issues and progress.
- Management of customer and ensuring all requirements are fulfilled
- Working closely with Customer Service Manager on delivery of service to the customer
- Documenting all customer interactions in CRM
- Responsible for all CRM organization of customer information

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Telecalling: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Marathi (preferred)
- English (preferred)

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