Customer Service Associate

2 days ago

Pune, India Trdez Investment Pvt. Ltd. Full time

**Company Overview**

TRDEZ is a fast growing Stockbroking and Advisory firm operating out of Pune with an experienced team of professionals from the areas of Financial services and Technology management. It strives to build a culture is driven by values. The firm is constantly learning, responsive and atypical. It also strives to provide the best experience for its customers and surrounds itself with passionate people who focus on getting things done. Integrity, transparency & dedication are important to the company.

**Job description**

Full time Customer Support Associate to assist customers with inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention and delight by addressing concerns and product issues, and by communicating in a professional, positive manner.

**Responsibilities**:

- Point of contact for customers to address queries and issues as per defined SOPs or by directing them to the relevant team.
- Must have the ability to assure customer of issue resolution, swiftly gain customer confidence and trust.
- Conduct customer survey calls to estimate gaps, issues, level of satisfaction and consolidate feedback
- Provide a basic idea of key product features and business to help customers understand the service better, as and when required
- Create and share reports on a timely basis containing key findings/inferences based on customer interactions to company management
- Maintain complete confidentiality while handling customer data
- Fluency in English and Marathi
- Graduate in any discipline with a good academic record
- Basic understanding of finance industry
- Experience with calling & customer service
- Proficiency with Microsoft Office
- At least around 1-2 years of relevant experience in Customer service/ Service desk
- Ability to multi task and experience of team playing

**Salary**: ₹23,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- English (required)
- Marathi (required)

  • Customer Services Associate

    2 days ago

    Pune, India Brillanz Software Solution Full time

    **Designation** - Customer Service Associate - **Experience** - fresher or experienced - **Salary** - 20000 - 40000 - **Location** - Pune (kalyani nagar) **Salary**: ₹25,000.00 - ₹40,000.00 per month **Benefits**: - Provident Fund Schedule: - Flexible shift - Night shift **Speak with the employer** +91 9834528734

  • Customer Service Associate

    4 days ago

    Pune, Maharashtra, India Amazon Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    DESCRIPTIONWork from Office with Amazon Customer Service Role: Customer Service Associate for B&MJob Type: ContractualLocation: Work from Office in Pune Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our...

  • Customer Service Associate

    1 week ago

    Pune, Maharashtra, India NielsenIQ Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Customer Service Associate Job Description Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task...

  • Customer Service Associate

    3 days ago

    Pune, Maharashtra, India NielsenIQ Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Jr Customer Service Associate Job Description Jr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for...

  • Customer Service Associate

    2 weeks ago

    Pune, Maharashtra, India Live Connections Full time ₹ 7,00,000 per year

    Hiring for Customer Service Associate - International Voice ProcessLocation: PuneExperience: 1-5 years in International Voice ProcessShift: UK & USCTC: Up to 7 LPAInterview Mode: Face-to-FaceInterview Date: 13th SeptemberJob RequirementsExcellent English communication skillsExperience in international voice process or customer serviceAbility to work in...

  • Customer Service Associate

    6 days ago

    Pune, Maharashtra, India NielsenIQ Full time

    Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive...

  • Customer Service Associate

    2 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionCustomer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer...

  • Customer Service Associate

    2 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer...

  • Customer Service Associate

    2 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive...

  • Customer Service Associate

    2 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive...