Customer Service Associate

1 day ago

Pune, India Trdez Investment Pvt. Ltd. Full time

**Company Overview**

TRDEZ is a fast growing Stockbroking and Advisory firm operating out of Pune with an experienced team of professionals from the areas of Financial services and Technology management. It strives to build a culture is driven by values. The firm is constantly learning, responsive and atypical. It also strives to provide the best experience for its customers and surrounds itself with passionate people who focus on getting things done. Integrity, transparency & dedication are important to the company.

**Job description**

Full time Customer Support Associate to assist customers with inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention and delight by addressing concerns and product issues, and by communicating in a professional, positive manner.

**Responsibilities**:

- Point of contact for customers to address queries and issues as per defined SOPs or by directing them to the relevant team.
- Must have the ability to assure customer of issue resolution, swiftly gain customer confidence and trust.
- Conduct customer survey calls to estimate gaps, issues, level of satisfaction and consolidate feedback
- Provide a basic idea of key product features and business to help customers understand the service better, as and when required
- Create and share reports on a timely basis containing key findings/inferences based on customer interactions to company management
- Maintain complete confidentiality while handling customer data
- Fluency in English and Marathi
- Graduate in any discipline with a good academic record
- Basic understanding of finance industry
- Experience with calling & customer service
- Proficiency with Microsoft Office
- At least around 1-2 years of relevant experience in Customer service/ Service desk
- Ability to multi task and experience of team playing

**Salary**: ₹23,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- English (required)
- Marathi (required)

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