Customer Service Executive
3 weeks ago
Company Overview EPIV Solutions is a leading Business Process Outsourcing BPO company headquartered in Pune with a specialization in IT and international BPO services Located in Fatima Nagar Pune EPIV Solutions offers both B2B and B2C services With a dedicated team of 51-200 employees the company is committed to providing exceptional customer service For more information visit our website at Job Overview We are seeking a highly motivated Customer Service Executive to join our team in Pune This is a full-time position ideal for freshers with 0 to 1 year of experience As a Customer Service Executive you will play a crucial role in maintaining our service excellence by handling international voice processes and ensuring customer satisfaction Qualifications and Skills Excellent written and verbal communication skills in English Mandatory skill Demonstrated good communication skills suitable for coordinating with international clients Mandatory skill Ability to work efficiently as a fresher and adapt quickly to new environments Mandatory skill Experience in international voice process operations managing and resolving client issues Strong customer support skills with a focus on understanding and meeting client needs Proficiency in call handling with the ability to manage multiple calls effectively Excellent active listening skills to accurately interpret client requirements and offer tailored solutions Basic problem-solving abilities and the capability to troubleshoot customer issues effectively Roles and Responsibilities Handle incoming and outgoing calls for international clients using prescribed call management techniques Provide effective customer service by understanding customer questions or concerns and addressing them efficiently Maintain a high level of professionalism and competence in every customer interaction Identify customer needs and provide appropriate solutions while maintaining a positive customer experience Document and update customer records based on interactions ensuring accuracy and thoroughness Collaborate with other team members and departments to enhance customer service processes Participate proactively in continuous learning to improve job performance and personal development Adhere to company policies procedures and quality standards to maintain service excellence For more details call HR on 7840907697 send resume - 9921521249 hr epivsolution com
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