Customer Service Executive

2 days ago

Pune Maharashtra, India CP HR Services Pvt.Ltd Full time

**Job Title: Customer Service Executive**

**Education - Graduate**

**Location - Pune, Maharashtra**

**Experience - 1 Year**

**Salary Range - 15,000 - 18,000**

**Roles and Responsibilities**
- Build and maintain strong relationships with clients and employees, providing them with timely support and guidance related to HR services.
- Actively cross-sell additional HR services to existing clients, identifying opportunities for upselling based on client needs, and contributing to increased revenue streams.
- Maintain accurate records of calls, client information, and interactions within the CRM system.
- Stay updated on CP HR Services offerings and HR industry trends to answer queries and effectively provide accurate information to clients.
- Ensure high levels of customer satisfaction through professionalism, problem-solving, and delivering on promises.

**Required Skills**:

- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and manage time effectively.
- Knowledge of HR services and industry practices.
- Proficient in MS Office, CRM software, and other basic office tools.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

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