Customer Service Executive

4 days ago

Pune Maharashtra, India GM Infotech Full time

**Job Title: Customer Service Executive**
Job Location: Pune
**Job Description**:
This involves interacting with customers to address their inquiries, resolve issues, and provide information about products and services. The primary goal is to ensure customer satisfaction and build strong customer relationships.

Key Responsibilities:

- Greeting and seating guests in a friendly and efficient manner.
- Taking food and drink orders accurately and promptly.
- Providing detailed information about menu items and making
- recommendations.
- Promotions & Upselling: Inform guests about promotions, discounts, and loyalty programs, and encourage upselling of menu items to maximize sales.
- Serving food and beverages to guests.
- Addressing and resolving customer complaints and concerns.
- Processing payments and handling cash transactions.
- Ensuring that tables are clean and set up properly.
- Coordinating with kitchen staff to ensure timely delivery of orders.
- Maintaining a clean and organized dining area.
- Assisting with special requests and accommodating dietary restrictions.
- Maintaining Inventory

Qualification:

- High school diploma or equivalent; some positions may require additional training or certifications.

Specific Skills:

- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask.
- Ability to work in a fast-paced environment.
- Good problem-solving and conflict resolution skills.
- Professional demeanour and appearance.
- Basic math skills for handling payments.
- Knowledge of food safety and hygiene practices.
- Team work

Pay: ₹300,000.00 - ₹500,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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