Customer Service Specialist

8 hours ago

Pune, Maharashtra, India beBeeCustomerCare Full time ₹ 5,00,000 - ₹ 8,00,000
Job Overview

This role is a pivotal position within our organization, tasked with providing exceptional customer service and resolving complex customer needs.

  • We are seeking an individual who can take ownership of their work, ensuring it aligns with relevant rules and regulations, as well as codes of conduct.
  • The ideal candidate will have 2+ years of experience in Quality Assurance/Control within KYC, AML, or FinCrime Operations in BFSI, along with strong problem-solving skills to assess risk factors and remediation effectiveness.
  • Able to identify errors, inconsistencies, and process gaps, the successful candidate will also possess excellent verbal and written communication skills to provide clear feedback and guidance.
Key Responsibilities
  • Support the provision of customer service through various communication channels including chat, email, and phone.
  • Execute customer service requirements to resolve more complex customer needs, requests, and enquires.
  • Collaborate with teams across the bank to align and integrate customer care processes.
Requirements
  • Experience: 2+ years in Quality Assurance/Control within KYC, AML, or FinCrime Operations in BFSI.
  • Ability to identify errors, inconsistencies, and process gaps.
  • Strong problem-solving skills to assess risk factors and remediation effectiveness.
  • Excellent verbal and written communication skills to provide clear feedback and guidance.
  • PREFERRED EXPERIENCE: KYC/AML tools, case management systems, and regulatory reporting tools.
Benefits
  • Flexible working hours.
  • Opportunity to work in a fast-paced, deadline-driven environment.
  • Stakeholder Management: Ability to work with cross-functional teams, auditors, and compliance professionals.
Others

This opportunity is exclusively for persons with disability as part of our commitment to fostering an inclusive workplace. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.

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