Customer Service Specialist

At Dow we believe in putting people first and we re passionate about delivering integrity respect and safety to our customers our employees and the planet Our people are at the heart of our solutions They reflect the communities we live in and the world where we do business Their diversity is our strength We re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective transform industries and shape the future Our purpose is simple - to deliver a sustainable future for the world through science and collaboration If you re looking for a challenge and meaningful role you re in the right place About you and this role Dow is a dynamic and innovative Science and Materials Company committed to delivering exceptional service to our customers while driving profitability As a Customer Service Specialist you will play a crucial role as the interface between our valued customers and our business value chain partners Join us in contributing to the success of Dow by providing solutions to customers managing operational needs and collaborating closely with various functional partners Your job will be responsible of entering customer orders in an end-to-end work processes and systems You will be responsible of maintaining Foundational customers thorough knowledge of the businesses products applications and service offerings You will manage the operational needs and collaborate closely with functional partners Commercial Team Quality Team Supply chain and Customer Service etc to meet process and functional objectives You are a self-motivated person with ability to use initiative and thrive on responsibility And also capable to work effectively in small teams and a be willing to continuously develop knowledge and skills Responsibilities Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers handling priority and foundational customers with a high degree of complexity Maintain a thorough knowledge of the company s products applications and service offerings within the assigned business portfolio Strengthen customer intimacy by developing solid relationships understanding customer needs and gathering market intelligence Coordinate activities at assigned customer accounts proactively address issues and implement solutions Maintain service levels according to business prioritization Differentiate between customer requirements and the company s capabilities choosing the best and most cost-effective solutions Qualifications Required a bachelor s degree 3 years to 6 years of working experience in similar roles Your Skills Problem solving and communication skills Costumer Service and business process acumen Additional notes The ability to accommodate a flexible schedule aligned with international time zones is essential Benefits - What Dow offers you We invest in you Dow invests in total rewards programs to help you manage all aspects of you your pay your health your life your future and your career You bring your background talent and perspective to work every day Dow rewards that commitment by investing in your total wellbeing Here are just a few highlights of what you would be offered as a Dow employee Equitable and market-competitive base pay and bonus opportunity across our global markets along with locally relevant incentives Benefits and programs to support your physical mental financial and social well-being to help you get the care you need when you need it Competitive retirement program that may include company-provided benefits savings opportunities financial planning and educational resources to help you achieve your long term financial-goals Employee stock purchase programs availability varies depending on location Student Debt Retirement Savings Match Program U S only Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan 401 k helping employees reach the Company match Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs Travel insurance is also available in certain countries locations Opportunities to learn and grow through training and mentoring work experiences community involvement and team building Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs Competitive yearly vacation allowance Paid time off for new parents birthing and non-birthing including adoptive and foster parents Paid time off to care for family members who are sick or injured Paid time off to support volunteering and Employee Resource Group s ERG participation Wellbeing Portal for all Dow employees our one-stop shop to promote wellbeing empowering employees to take ownership of their entire wellbeing journey On-site fitness facilities to help stay healthy and active availability varies depending on location Employee discounts for online shopping cinema tickets gym memberships and more Additionally some of our locations might offer Transportation allowance availability varies depending on location Meal subsidiaries vouchers availability varies depending on location Carbon-neutral transportation incentives e g bike to work availability varies depending on location Join our team we can make a difference together About Dow Chemical International Pvt Ltd Dow Chemical International Private Limited Dow India aims to be the most innovative sustainable inclusive customer-centric materials science company The company is committed to delivering the right solutions to its customers challenges With broadest technology sets spanning performance materials industrial intermediates and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments such as packaging infrastructure automobile and consumer care A Great Place to Work Certified company with approximately over 1000 employees its operations comprise of manufacturing sites innovation center established centers of excellence and commercial office As a responsible corporate the company supports its Corporate Social Responsibility program with technology expertise and employee volunteerism Dow India works with non-profit partners towards the empowerment of differently abled women and children in communities where it operates The company aims to redefine the societal blueprint by supporting holistic sustainability and circular economy initiatives As part of our dedication to inclusion Dow is committed to equal opportunities in employment We encourage every employee to bring their whole self to work each day to not only deliver more value but also have a more fulfilling career Further information regarding Dow s equal opportunities is available on