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Customer Service Specialist

2 months ago

Chennai, India akiiko Full time

about akiiko:

akiiko is a new-age direct to consumer lifestyle brand. We see akiiko as a way of life. A simple life where comfort is top of mind and everyday rituals bring joy. Just like the mindset, akiiko's products are easy, clean and accessible. Made with plant based fibres and utility conscious, products are broadly categorised as essentials for you (akiiko) & essentials for your home (akiiko home).


responsibilities:

We are looking for a lively customer service executive with an organised, thorough and can-do approach to various tasks related to e-commerce. Must have good communication skills and a knack for talking. Working under the e-commerce manage, the executive will provide assistance where needed and ensure customers have a positive experience with akiiko.


  • Maintenance of all sales touch points - websites, online marketplaces, and aggregators.
  • Enhance the overall customer experience over chat, call, etc.
  • Oversee and manage communication with customers through Instagram, Facebook, and other social platforms.
  • Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
  • Collaborate with cross-functional teams including fulfillment, despatch, and marketing departments.
  • Monitor customer feedback, reviews, and ratings to identify areas of improvement


qualifications:

  • A bachelor's degree in marketing, business or related fields (not a must)
  • Strong communication, collaboration & organisational skills
  • Having an experience of 3+ years in any fashion, lifestyle brands
  • Attention to detail and ability to multi-task
  • Must be able to communicate clearly in Hindi & English