Customer Service Operations Specialist
2 weeks ago
Job Description
- As a Customer Service Operations Specialist at Lennox, you will evaluate and process customer inquiries for price, availability, order placement, and return goods authorizations.
- You will assist with open order management and mass order change requests from our supply chain partners.
- Referring complex situations to the corporate team is also a key aspect of this role.
Key Qualifications
- Excellent written and verbal communication skills.
- Experience with Lennox Products, Processes, and Procedures is essential.
- Ability to learn and understand basic HVAC terminology.
- Prior experience navigating SAP, Salesforce, MS Office, LennoxPros, Touchpoint, and other relevant applications.
- Able to meet Service Level Agreement (SLA) requirements.
- Desire for professional and personal growth.
- Proficiency in SAP, Salesforce, and Enghouse/Touchpoint is a plus.
- Detail-oriented, technically apt, and adaptable.
- Teamwork-focused individual.
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