Service Contract Specialist

2 weeks ago


Chennai, Tamil Nadu, India Logitech Full time

About the Role

The Service Contract Specialist will be responsible for the operational process enabling the smooth delivery of Logitech Services to our global business customers in the Video Conferencing business line.

This role involves working closely with various functions, including internal operation data specialists, customer services, and IT groups.

The successful candidate will ensure customers can access the services they are entitled to and be delighted by the Logitech experience.

Your Key Responsibilities:

  • Process customer purchase orders in a timely and accurate manner.
  • Manage day-to-day processing of Service eligibility, including data collection and validation.
  • Identify issues in the validation process, deal with exceptions, and identify root cause.
  • Propose, drive, and document process creation and continuous improvement.

Key Qualifications:

  • Proven experience in customer service, account management, or a related role, preferably in a service-based company.
  • Experience within the IT services industry is desirable.
  • Strong process and detail orientation, with excellent troubleshooting and data management skills.
  • Strategic and critical thinking, with a strong work ethic and professionalism.
  • Fluent in spoken and written English.
  • A minimum of 3 years relevant experience.

About Logitech

Logitech is a collaborative and inclusive company that empowers employees to work from anywhere. We value diversity and celebrate our differences. If you are a motivated and skilled individual looking for a new challenge, we encourage you to apply.



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