Logitech Service Contract Specialist

1 week ago


Chennai, Tamil Nadu, India Logitech Full time

About the Role

The Service Contract Specialist will be responsible for the operational process enabling the smooth delivery of Logitech Services to our global business customers in the Video Conferencing business line. This role will work closely with various functions, including internal operation data specialists, customer services, and IT groups, offering a great deal of exposure to the successful candidate.

Your Key Responsibilities:

  • Process customer purchase orders in a timely and accurate manner
  • Manage day-to-day processing of Service eligibility, including data collection, validation, and interfacing with internal and external stakeholders
  • Identify issues in the validation process, deal with exceptions, and determine root cause
  • Propose, drive, and document process creation and continuous improvement

What We Are Looking For:

We are seeking a process and detail-oriented individual with strong troubleshooting and data management skills, strategic thinking, and excellent communication skills. Experience in customer service, account management, or related roles in a service-based company is desirable. A minimum of 3 years of relevant experience and fluency in spoken and written English are required.

About Logitech

Logitech is a global company that values diversity and celebrates all differences. We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you care for yourself and your loved ones. We believe in a culture that encourages individuals to achieve good physical, financial, emotional, intellectual, and social well-being.



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