Logitech Enterprise AV Technical Support Expert

2 months ago


Chennai, Tamil Nadu, India Logitech Full time

About the Role

We are seeking an experienced Technical Support Representative to join our team at Logitech. This role will provide technical support for business customers and technical escalations from Tier 1 team members.

Responsibilities

  • Troubleshoot video conference system issues via phone, email, and chat
  • Resolve escalated support tickets from our Tier 1 support team
  • Assist Tier 1 support team in resolving tickets without escalation
  • Provide ad-hoc feedback on trends, new issues, and customer voice
  • Support related projects during periods of low technical support volume
  • Suggest process improvements when opportunities arise

Requirements

  • Minimum 3 years of experience in AV technical support with at least 1 year of video-conference troubleshooting
  • Minimum 1 year of providing technical support via phone
  • Experience troubleshooting video conferencing software within an enterprise environment
  • Fluent written and spoken English
  • Strong knowledge of customer care processes and techniques
  • Demonstrated experience handling moderate-to-high phone call volume
  • Experience with Salesforce/Oracle/Zendesk support ticketing systems
  • Experience with Zoom, Skype, Google Hangouts, or similar VC software services

What We Offer

  • An estimated salary range of $70,000 - $90,000 per annum, depending on location and experience
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off
  • The opportunity to work with a global leader in the technology industry


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