E-Commerce Logistics and Shipping Lead
3 days ago
About the RoleCraft & Glory is a fast-growing, direct-to-consumer heritage brand delivering premium, handcrafted leather footwear. As we continue to scale, we are committed to ensuring a delivery experience that reflects the same level of craftsmanship as our products.We are seeking a highly driven and detail-oriented E-Commerce Logistics and Shipping Lead to own the complete post-dispatch delivery lifecycle. This role is critical to maintaining our promise of timely, transparent, and exceptional customer service from the moment an order leaves our workshop to the moment it reaches the customer’s door.Key ResponsibilitiesDelivery Lifecycle OwnershipMonitor and manage all outbound shipments from dispatch through final deliveryOversee real-time exception handling including delays, missed scans, NDRs (Non-Delivery Reports), and RTOs (Return-to-Origin)Maintain delivery performance dashboards that provide clear visibility across all milestonesOn-Time Dispatch CoordinationCoordinate daily with Operations and Warehouse teams to ensure every order is dispatched within defined SLA timelinesAlign manpower and pickup scheduling with courier partners to prevent dispatch bottlenecksTrack and escalate issues that may impact timely dispatch, including packaging readiness, manifesting, and pickup delaysEnsure dispatch readiness and compliance with delivery-partner documentation and labeling standardsLogistics Partner ManagementServe as the primary operational point of contact for courier and delivery partnersLead daily escalations, ticket resolutions, and SLA alignmentConduct regular site visits to partner hubs to assess delivery operations, rider performance, and complianceCustomer Experience CoordinationAct as the escalation point for delivery-related customer concerns and collaborate closely with Customer Support to resolve issues quicklyEnsure proactive updates to customers when delivery exceptions ariseCreate SOPs and training to improve clarity and responsiveness across customer-facing teamsReverse Logistics & Issue ResolutionManage returns, exchanges, and reverse-pickup workflows to ensure a seamless customer experienceAnalyze return patterns and delivery bottlenecks to proactively reduce service failuresOperational Excellence & Continuous ImprovementIdentify process gaps and lead targeted improvement initiatives across the dispatch-to-delivery pipelinePartner with Technology and Operations teams to enhance software tools, integrations, and tracking automationMaintain documentation of logistics processes, escalation paths, and performance standardsCost & Efficiency OptimizationTrack delivery costs and partner performance to support commercial decision-makingRecommend routing strategies and partner allocation improvements to balance cost efficiencies and service levelsReporting & AnalyticsOwn delivery KPIs including First-Attempt Delivery Success, Transit Time Adherence, NDR %, RTO %, and Delivery Satisfaction ScoresPresent weekly performance insights and corrective action plans to CX and Operations leadership
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E-Commerce Logistics and Shipping Lead
3 days ago
New Delhi, India Craft & Glory Full timeAbout the RoleCraft & Glory is a fast-growing, direct-to-consumer heritage brand delivering premium, handcrafted leather footwear. As we continue to scale, we are committed to ensuring a delivery experience that reflects the same level of craftsmanship as our products. We are seeking a highly driven and detail-oriented E-Commerce Logistics and Shipping Lead...
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E-commerce Logistics Manager
1 week ago
Delhi, Delhi, India BOOKFORD PUBLICATIONS PRIVATE LIMITED Full time ₹ 25,00,000 - ₹ 30,00,000 per yearJob Opening: E-commerce Logistics ManagerLocation: Swarn park industrial area, Mundka, New DelhiCompany: Bookford Publications Private LimitedIndustry: Children's Books & Puzzles | E-commerce & Retail DistributionAbout the RoleWe are looking for a highly experienced and result-oriented E-commerce Logistics Manager to lead and manage our daily order dispatch...
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E-commerce Executive
2 weeks ago
Delhi, Delhi, India Unified Sports Management Services Private Limited Full time**Key Responsibilities**: **Marketplace Management**:Maintain and optimize product listings on various e-commerce marketplaces (e.g., Amazon, eBay, etc.). Monitor and manage inventory levels, pricing, and promotions on each platform. Implement strategies to increase sales and visibility on marketplaces. **Website Management**:Oversee the administration and...
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E Commerce Executive
2 weeks ago
Delhi, NCR, India Fena Full time ₹ 5,00,000 - ₹ 25,00,000 per yearPlatform management: Oversee the daily operations of the e-commerce platform, including product listings, pricing, and inventory.Strategy and growth: Develop and implement strategies to increase online traffic and sales, such as digital marketing campaigns and promotions.Performance analysis: Monitor website traffic and sales data, pull sales reports, and...
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E-commerce Manager
2 weeks ago
Sahibabad, Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 4,20,000 - ₹ 4,80,000 per yearJob Title:* E-commerce Handling Manager*Company:* Suroskie*Location:* Sahibabad, Delhi*Salary Bracket:* ₹35,000 - ₹40,000 per month*Experience:* More than 3 years of experience in e-commerce operations, logistics, or a similar role*Job Description:*We're looking for an experienced E-commerce Handling Manager to oversee our e-commerce operations in...
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E-commerce Executive
1 week ago
Delhi, Delhi, India Semco Infratech Pvt. Ltd. Full time**Job Title: E-commerce Executive** **Location: Delhi, Patparganj Industrial Area** **Job Type: Full-Time** **Experience: 2-4years** **Job Summary**: **Key Responsibilities**: - Create, update, and manage **product listings** across various e-commerce platforms (Amazon, Flipkart, Meesho, etc.). - Handle **order processing**, fulfillment, shipping...
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E-commerce Executive
2 days ago
Delhi, Delhi, India PERCH Full timeWe're looking to **hire** a **immediate joiner** for the role of **E-commerce Operations Executive** in our e-commerce operations team! **Key Responsibilities**: - **Process** and manage **daily orders** across **platforms** like **Shopify**, **Myntra**, **Nykaa**, **Tata Cliq**, **Ajio**, etc. - Monitor and **update stock levels** to avoid out-of-stock...
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E-commerce Executive
2 weeks ago
Delhi, Delhi, India Roadcast Tech. Solutions Pvt. Ltd. Full time**Greetings to all,** At RoadCast, we are building the world’s most advanced logistics automation platform. We partner with organisations to offer them a complete mobility management suite to help them scale their business faster than ever. RoadCast’s technology expertise has been successful in helping our customers create efficient supply chains...
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E-commerce Executive
3 hours ago
Delhi, Delhi, India Roadcast Tech. Solutions Pvt. Ltd. Full time**Greetings to all,** At RoadCast, we are building the world’s most advanced logistics automation platform. We partner with organisations to offer them a complete mobility management suite to help them scale their business faster than ever. RoadCast’s technology expertise has been successful in helping our customers create efficient supply chains...
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E-Commerce Executive
1 week ago
Delhi, Delhi, India MODARTA PRIVATE LIMITED Full time ₹ 1,20,000 - ₹ 1,80,000 per yearWe are looking for a proactive and detail-oriented E-commerce Executive to manage our order operations across multiple online platforms. The ideal candidate should have strong multitasking skills, an eye for quality, and the ability to ensure smooth dispatches and accurate inventory management.Key Responsibilities:Order Management: Handle daily order...
