Customer Relationship Manager

1 month ago


ahmedabad, India United HR Solution Full time

Job Description: Customer Engagement:Develop and maintain strong relationships with key customers.Regularly communicate with customers to understand their needs and provide solutions.Act as a primary point of contact for customer inquiries, feedback, and complaints.Strategy Development:Create and execute customer relationship management strategies to improve customer satisfaction and retention.Analyze customer data to identify trends, opportunities, and areas for improvement.Collaborate with marketing and sales teams to design and implement targeted campaigns.Customer Retention:Develop loyalty programs and initiatives to retain customers.Monitor customer satisfaction metrics and take proactive measures to address issues.Conduct regular follow-ups with customers to ensure their ongoing satisfaction.Problem Resolution:Address and resolve customer complaints and issues promptly and effectively.Coordinate with relevant departments to provide timely and satisfactory resolutions.Contact Person: Ami Soni ( )



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