Team Lead

2 days ago


Goregaon, India Teleperformance (TP) Full time

Roles and Responsibilities

  • Manage daily operations of the team, ensuring efficient handling of customer queries and issues.
  • Oversee shrinkage management to minimize losses and optimize productivity.
  • Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives.
  • Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction).
  • Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards.
  • Contact Neelam Shah

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