Walk-In For Major Incident Management Technology Support at Hyderabad

4 days ago

hyderabad, India Infosys BPM Full time

Job descriptionWALK-IN FOR " Major Incident Management-" SKILL ON 7th,12th, 18th, June 2024 at HyderabadGreeting from Infosys BPM Ltd.,You are kindly invited for the Infosys BPM::Walk-In Drive on 7th,12th, 18th, June 2024 at HyderabadNote: Please carry copy of this posting to the venue and make sure you register and submit your application when attending the walk-in interview. please find below the Interview details.INTERVIEW DATE & VENUE DETAILS:: :Interview Date : 7th,12th, 18th, June 2024Interview Time: 9.30 AM to till 1:00 PMInterview Venue -Floor No. 9th, Mantri Cosmos, ISB Road Financial District, Nanakramguda,Hyderabad, Pin Code- 500032NOTE: No Candidate parking facility will be providedJOB DESCRIPTION::SKILL SET: Major Incident ManagementQUALIFICATION: BE/B.TECH Graduates onlyROLES & RESPONSIBILITIES:Proven experience in a MIM role• Coordinate for Critical P1 incidents with appropriate stakeholders• Highlight the incidents which may lose SLA in next 24 hours• Highlight the aging and backlog tickets and work with stakeholders to resolve blocker• Drive Service Improvements• Audit incident data and process on quarterly basis• Publish Incident trendsExcellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.• ITIL V3/V4 certification is ideal but we are okay with ITIL skilled resources.IMPORTANT NOTE :: (2+ Years) of project experience is mandatory (excluding Bench & Training & Internships).POINTERS TO NOTE::Please carry 2 set of updated CV(Hard Copy).Please carry Face Mask**.Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.Please carry original ID proof for security clearance.REGARDS,INFOSYS BPM - RECRUITMENT TEAM

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