Diversity Walk-In-Major Incident Management-14th June'24 at Hyderabad

2 weeks ago

hyderabad, India Infosys BPM Full time

DIVERSITY(ONLY WOMEN) WALK-IN FOR MAJOR INCIDENT MANAGEMENT-TECHNOLOGY SUPPORT ON 14th June'24 at HYDERABAD.


Greeting from Infosys BPM Ltd.,


You are kindly invited for the Infosys BPM-Walk-In Drive on 14th June'24 at Hyderabad.

Please carry copy of this posting to the venue and make sure you register and submit your application when attending the walk-in interview. please find below the Interview details.


INTERVIEW DATE & VENUE DETAILS:


Interview Date : 14th June'24

Interview Time: 09:00 AM till 01:00 PM


INTERVIEW VENUE - HYDERABAD:


Infosys BPM Limited, 10th Floor, Survey No: 130, Mantri Cosmos B Tower SEZ, Unit, 131, ISB Rd, Financial District, Gachibowli, Nanakramguda, Hyderabad, Telangana 500032


JOB DESCRIPTION:

SKILL SET: MIM - Technology Support Specialist.


QUALIFICATION: BE/B.TECH-IT/CS


IMPORTANT NOTE: (2+ Years) of project experience is mandatory (excluding Bench & Training & Internships).


ROLES & RESPONSIBILITIES:


  • Proven experience in a MIM role.
  • Coordinate for Critical P1 incidents with appropriate stakeholders .
  • Highlight the incidents which may lose SLA in next 24 hours .
  • Highlight the aging and backlog tickets and work with stakeholders to resolve blocker .
  • Drive Service Improvements .
  • Audit incident data and process on quarterly basis .
  • Publish Incident trends
  • Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.
  • ITIL V3/V4 certification is ideal but we are okay with ITIL skilled resources.


POINTERS TO NOTE:


  • Please carry copy of this posting to the venue.
  • Please register and submit your application during the walk-in drive(Application form will be provided at the Venue-help desk by 10 Am onwards).
  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
  • Please carry 2 set of updated Resume/CV (Hard Copy).
  • Please carry original ID proof for security clearance.


REGARDS,

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