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Walk-In For Major Incident Management on 12th
3 months ago
WALK-IN FOR Major Incident Management-TECHNOLOGY SUPPORT ON 12th & 18th June'24 at Hyderabad.
Greeting from Infosys BPM Ltd.,
You are kindly invited for the Infosys BPM-Walk-In Drive on 12th & 18th June'24 at hyderabad.
Please carry copy of this posting to the venue and make sure you register and submit your application when attending the walk-in interview. please find below the Interview details.
INTERVIEW DATE & VENUE DETAILS:
Interview Date : 12th & 18th June'24
Interview Time: 09:00 AM till 01:00 PM
INTERVIEW VENUE - HYDERABAD:
Infosys BPM Limited, 10th Floor, Survey No: 130, Mantri Cosmos B Tower SEZ, Unit, 131, ISB Rd, Financial District, Gachibowli, Nanakramguda, Hyderabad, Telangana 500032
JOB DESCRIPTION:
SKILL SET: MIM - Technology Support Specialist.
QUALIFICATION: BE/B.TECH-IT/CS
IMPORTANT NOTE: (2+ Years) of project experience is mandatory (excluding Bench & Training & Internships).
ROLES & RESPONSIBILITIES:
- Proven experience in a MIM role.
- Coordinate for Critical P1 incidents with appropriate stakeholders .
- Highlight the incidents which may lose SLA in next 24 hours .
- Highlight the aging and backlog tickets and work with stakeholders to resolve blocker .
- Drive Service Improvements .
- Audit incident data and process on quarterly basis .
- Publish Incident trends
- Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.
- ITIL V3/V4 certification is ideal but we are okay with ITIL skilled resources.
POINTERS TO NOTE:
- Please carry copy of this posting to the venue.
- Please register and submit your application during the walk-in drive(Application form will be provided at the Venue-help desk by 10 Am onwards).
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Please carry 2 set of updated Resume/CV (Hard Copy).
- Please carry original ID proof for security clearance.
REGARDS,
INFOSYS BPM - RECRUITMENT TEAM