apna | Customer Success Manager

Responsibilities● Own Net revenue Retention (NRR) for respective organizations○ Focusing on existing accounts with a client-centric retention strategy - identify the right product for a role x city x # hires requirement, pitch the right product to maximize value for money○ Customization of the training modules for the existing clients by maintaining...

Responsibilities ● Own Net revenue Retention (NRR) for respective organizations ○ Focusing on existing accounts with a client-centric retention strategy - identify the right product for a role x city x # hires requirement, pitch the right product to maximize value for money ○ Customization of the training modules for the existing clients by maintaining...

Responsibilities ● Own Net revenue Retention (NRR) for respective organizations ○ Focusing on existing accounts with a client-centric retention strategy - identify the right product for a role x city x # hires requirement, pitch the right product to maximize value for money ○ Customization of the training modules for the existing clients by...

About the TeamThe Enterprise business unit at Apna owns revenue, sales and customer retention at Apna. The team comprises 3 sub-units - Sales, marketing, and Revenue Operations, which includes Customer Success Management. The sales team is divided based on industry expertise while the customer support team and marketing teams are horizontal. The team plays a...

Responsibilities● Own Net revenue Retention (NRR) for respective organizations○ Focusing on existing accounts with a client-centric retention strategy - identify the right product for a role x city x # hires requirement, pitch the right product to maximize value for money○ Customization of the training modules for the existing clients by maintaining...

Responsibilities ● Own Net revenue Retention (NRR) for respective organizations ○ Focusing on existing accounts with a client-centric retention strategy - identify the right product for a role x city x # hires requirement, pitch the right product to maximize value for money ○ Customization of the training modules for the existing clients by maintaining...

Responsibilities ● Own Net revenue Retention (NRR) for respective organizations ○ Focusing on existing accounts with a client-centric retention strategy - identify the right product for a role x city x # hires requirement, pitch the right product to maximize value for money ○ Customization of the training modules for the existing clients by...

Responsibilities ● Own Net revenue Retention (NRR) for respective organizations ○ Focusing on existing accounts with a client-centric retention strategy - identify the right product for a role x city x # hires requirement, pitch the right product to maximize value for money ○ Customization of the training modules for the existing clients by...

Responsibilities● Own Net revenue Retention (NRR) for respective organizations○ Focusing on existing accounts with a client-centric retention strategy - identify the right product for a role x city x # hires requirement, pitch the right product to maximize value for money○ Customization of the training modules for the existing clients by maintaining...

About the RoleAs an HR Generalist at Apna, you will play a crucial role in supporting various HR functions and initiatives. You will work closely with employees and management to ensure a positive and productive work environment while maintaining compliance with company policies and legal regulations.Key ResponsibilitiesEnd to End employee life cycle...

About the Team The Growth and Business team at Apna owns user and revenue growth metrics across all business lines candidates and employers. The team has played a key role in Apna’s growth journey to become a clear market leader in the space within 18 months of product launch overtaking multiple incumbent players. This has been achieved by managing...

About the RoleWe are looking for a BDE to carry out hunting activities in the market for acquiring SMB customers, driving the cold calling of clients, and closing long-term deals on the ground. Location: Delhi NCR (on field/ground)Incentives: YesResponsibilities· Visiting 10-15 clients a day to pitch them Apna’s hiring products· Generate...

About the RoleWe are seeking a skilled Market Development Professional to drive business growth through effective hunting activities in the SMB market.Location: Delhi NCR (field-based)Incentives: YesKey Responsibilities:Visiting 10-15 clients daily to pitch Apna's hiring productsGenerating prospects and sharing data with your managerManaging objection...

KRA/KPI:1. (Primary - 90%) Provide end to end support to a pilot after BD sets up the org (ID, workspace ID, credit transfer approval), includes - % pilots conducted as per SOP, % successful pilots, Quality of documentation2. Client onboarding for pilot, set expectations and provide overview of pilot (product, duration, success goals, support required from...

KRA/KPI: (Primary - 90%) Provide end to end support to a pilot after BD sets up the org (ID, workspace ID, credit transfer approval), includes - % pilots conducted as per SOP, % successful pilots, Quality of documentationClient onboarding for pilot, set expectations and provide overview of pilot (product, duration, success goals, support required from...

About the RoleAs an HR Generalist at Apna, you will play a crucial role in supporting various HR functions and initiatives. You will work closely with employees and management to ensure a positive and productive work environment while maintaining compliance with company policies and legal regulations.Key ResponsibilitiesEnd to End employee life cycle...

We are seeking a highly skilled Senior Business Support Associate to join our team at apna. In this role, you will be responsible for providing end-to-end support to pilots after they have been set up by our Business Development team.Key Responsibilities:Pilot Support: You will provide comprehensive support to pilots, ensuring that they are conducted as per...

About the RoleAs an HR Generalist at Apna, you will play a crucial role in supporting various HR functions and initiatives. You will work closely with employees and management to ensure a positive and productive work environment while maintaining compliance with company policies and legal regulations.Key Responsibilities- End to End employee life cycle...

About Us">Apna Jobs (Delhi & NCR) is a leading organization in the industry, and we're seeking an exceptional Customer Support Professional to join our team.Job Overview">We are looking for a skilled individual who can effectively resolve customer technical issues and provide top-notch support. The ideal candidate will possess excellent communication skills,...

Position: Customer Success ManagerLocation: Gurgaon (Onsite)Type: Fulltime with Bay OneResponsibilities:Skills RequiredMust have CSM experience in technology industry with tools similar to Jira, SFDC, Service Now, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, AribaCommunication and interpersonal skillsProblem-solving and analytical thinkingProduct...