apna | Customer Success Manager | delhi

1 month ago


delhi, India apna Full time

Responsibilities

● Own Net revenue Retention (NRR) for respective organizations

○ Focusing on existing accounts with a client-centric retention strategy - identify the right product for a role x city x # hires requirement, pitch the right product to maximize value for money

○ Customization of the training modules for the existing clients by maintaining good relationships. ○ Identify & analyze the client's requirements & propose customized solutions for talent acquisition/branding needs.

○ Interaction with senior management in the client organizations & present Apna's products & services.

● Upsell Apna's online solutions to Corporate clients - Jobs, DB, banners, new products

○ Sales Analysis, Usage review, and planning vis-a-vis product analysis on a monthly basis - find usage patterns, discover hiring patterns, share of other digital platforms (Naukri, WorkIndia, Shine, Monster, etc.)

○ Manage complex sales situations & acquire clients based on - value-based selling.

● Following the complete sales cycle and ensuring payment collection.

● Closely monitoring competitor activities and assisting in planning counter strategies



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