Customer Success Manager
2 weeks ago
1. (Primary - 90%) Provide end to end support to a pilot after BD sets up the org (ID, workspace ID, credit transfer approval), includes - % pilots conducted as per SOP, % successful pilots, Quality of documentation2. Client onboarding for pilot, set expectations and provide overview of pilot (product, duration, success goals, support required from client etc.)3. Understand hiring requirement and post jobs, use DataBase, design and run banner to drive FF4. Coordinate w/ product incase of low FF, relevancy issues and implement action items e.g. English marker, Banner > Tally page, FF RCA of jobs5. (Joint responsibility) Help BD in coordination w/ recruiters to track hiring outcome and lead processing status6. Document pilot outcomes - funnel status, what went well and what didn't? and periodically share updates w/ product, growth and enterprise team for strategic decisions.
Please Note :- Candidates not matching below criteria please avoid applying
Max experience required for role - 1-3 yrs
Max Comp offered - Upto 5 L
Employment Type - Contract
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