Service Management

3 weeks ago


Hyderabad, Telangana, India Ztek Consulting Full time

Must have bachelor's degree in Computer Science or related field (or equivalent degree and experience)

· 2+ years providing customer facing technical support (Web based products or e-commerce preferred)

· 2+ years of ServiceNow Development/Admin Experience is mandate

In order to be successful in this role, we need someone who has:

· Demonstrated creative problem-solving approach and strong analytical skills

· Must be proficient with analyzing log files and standard debugging concept.

· Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.

· Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)

· Experience troubleshooting web application

· Experience in troubleshooting Java Script Code.

· Excellent communication skills (verbal and written)

Skills

Advantageous skills

· Previous experience in ITSM Implementation

· Experience providing SaaS support is desirable.

Education

  • Must have bachelor's degree in Computer Science or related field (or equivalent degree and experience)
  • 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
  • 2+ years of ServiceNow Development/Admin Experience is mandate


  • Hyderabad, Telangana, India AP Management Consultants Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Hiring for Top Biscuits Manufacturing CompanyRole & responsibilitiesLogistics Executive:1) Customer service & stakeholder management understand & bridge the demand supply gaps, order management, loss tree analysis interaction with CFAs & Distribution analyze & resolve any service related issues interaction with central planning & senior sales management...

  • Service Manager

    2 weeks ago


    Hyderabad, Telangana, India Gamut HR Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company OverviewGamut HR Solutions, based in Hyderabad, specializes in matching individuals to the right job opportunities, ensuring career growth and success. With a close-knit team of 2-10 employees, the company is committed to providing quality services to both clients and candidates. More information is available on their website at Job OverviewThe...

  • Service Manager

    2 weeks ago


    Hyderabad, Telangana, India Gamut HR Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company OverviewGamut HR Solutions, based in Hyderabad, strives to connect candidates with suitable job opportunities. With a team of 2-10 employees, the company is geared towards delivering personalized recruitment services and support to job seekers and businesses alike. Learn more about us at Gamut HR Solutions.Job OverviewGamut HR Solutions is looking...

  • MANAGER IT SERVICE

    3 weeks ago


    Hyderabad, Telangana, India Nemetschek Group Full time

    YOUR ROLE: A chance to make the difference.• Management and coordination of the Service Desk team to ensure smooth IT operations.• Developing and implementing IT strategies to continuously improve IT services.• Collaborate with other departments to optimize IT services and increase usersatisfaction.• Handling and resolving user issues and escalations...

  • manager it service

    3 weeks ago


    Hyderabad, Telangana, India Nemetschek Group Full time

    YOUR ROLE: A chance to make the difference. • Management and coordination of the Service Desk team to ensure smooth IT operations. • Developing and implementing IT strategies to continuously improve IT services. • Collaborate with other departments to optimize IT services and increase user satisfaction. • Handling and resolving user issues and...

  • manager it service

    2 weeks ago


    Hyderabad, Telangana, India Nemetschek Group Full time

    YOUR ROLE: A chance to make the difference.• Management and coordination of the Service Desk team to ensure smooth IT operations.• Developing and implementing IT strategies to continuously improve IT services.• Collaborate with other departments to optimize IT services and increase usersatisfaction.• Handling and resolving user issues and escalations...

  • Service Management

    2 weeks ago


    Hyderabad, Telangana, India Ztek Consulting Full time

    Must have bachelor's degree in Computer Science or related field (or equivalent degree and experience)· 2+ years providing customer facing technical support (Web based products or e-commerce preferred)· 2+ years of ServiceNow Development/Admin Experience is mandateIn order to be successful in this role, we need someone who has:· Demonstrated creative...


  • Hyderabad, Telangana, India Amor Management Consultants Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Experience in Field Service within Commercial Vehicle or Construction equipments is mandatory1.Customer Support & Relationship ManagementAct as the primary point of contact customers (fleet operators, dealers, service centers).Provide on-site technical support for breakdowns, repairs, and warranty-related concerns.Build strong relationships with customers by...


  • Hyderabad, Telangana, India beBeeManagement Full time ₹ 25,00,000 - ₹ 35,00,000

    Job Title:">Director - Service Management OperationsThis senior leadership role oversees the ITSM service operations team, optimizing delivery and management of IT services within the ServiceNow environment.The Director will streamline processes, reduce response times, improve service quality, and drive strategic initiatives to enhance service delivery and...


  • Hyderabad, Telangana, India beBeeService Full time ₹ 15,00,000 - ₹ 25,00,000

    Key Role: IT Service Delivery ManagerWe are seeking a seasoned IT professional to take on the role of IT Service Delivery Manager. This position involves overseeing and enhancing IT service operations, ensuring timely delivery of high-quality IT support aligned with business goals.This includes managing and leading an IT operations support team to resolve...