manager it service

3 weeks ago


Hyderabad, Telangana, India Nemetschek Group Full time

YOUR ROLE: A chance to make the difference.


• Management and coordination of the Service Desk team to ensure smooth IT operations.


• Developing and implementing IT strategies to continuously improve IT services.


• Collaborate with other departments to optimize IT services and increase user

satisfaction.


• Handling and resolving user issues and escalations to ensure a high quality of service.


• Continuous improvement of Service Desk processes and compliance with Service Level

Agreements (SLAs).


• Managing and coordinating support requests via a ticket system.


• Supporting employees worldwide with hardware and system problems.


• Escalation management in the event of SLA violations.


• Working in a very international environment with global teams and users.

WHO ARE WE LOOKING FOR:


• Degree in computer science or a comparable qualification.


• At least 5 years of professional experience in a managerial position in the IT field, ideally

in service desk or IT support.


• Strong technical background and understanding of IT systems and technologies.


• Ability to analyze and recommend solutions to improve IT services.


• Excellent communication skills to interact with users and stakeholders.


• Familiarity with ITIL based service support processes.


• Leadership skills and ability to manage and motivate a team.


• Very good written and spoken German and English.



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