manager it service

1 week ago


Hyderabad, Telangana, India Nemetschek Group Full time

YOUR ROLE: A chance to make the difference.


• Management and coordination of the Service Desk team to ensure smooth IT operations.


• Developing and implementing IT strategies to continuously improve IT services.


• Collaborate with other departments to optimize IT services and increase user

satisfaction.


• Handling and resolving user issues and escalations to ensure a high quality of service.


• Continuous improvement of Service Desk processes and compliance with Service Level

Agreements (SLAs).


• Managing and coordinating support requests via a ticket system.


• Supporting employees worldwide with hardware and system problems.


• Escalation management in the event of SLA violations.


• Working in a very international environment with global teams and users.

WHO ARE WE LOOKING FOR:


• Degree in computer science or a comparable qualification.


• At least 5 years of professional experience in a managerial position in the IT field, ideally

in service desk or IT support.


• Strong technical background and understanding of IT systems and technologies.


• Ability to analyze and recommend solutions to improve IT services.


• Excellent communication skills to interact with users and stakeholders.


• Familiarity with ITIL based service support processes.


• Leadership skills and ability to manage and motivate a team.


• Very good written and spoken German and English.



  • Hyderabad, Telangana, India Sage It Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Role & responsibilitiesWe are looking for a high-calibre, experienced Service Delivery Manager (SDM) to lead service operations and strategic delivery for the project. This role demands a proactive leader with a deep understanding of Network and Security Operations, strong stakeholder management abilities, and a proven history of end-to-end IT service...


  • Hyderabad, Telangana, India Lorhan IT Full time

    The following job opening is with Lorhan IT Services. Lorhan caters to the needs of 120+ active customers across APAC, MENA, AnZ, and USA by providing solutions and services in application development, system integration, and managed services. Lorhan solutions in digital and SAP were incrementally built last+ 20 years. Our core strengths come from many...


  • Hyderabad, Telangana, India Quadrant IT Services Full time US$ 9,00,000 - US$ 12,00,000 per year

    Business Development Manager – Digital Marketing ServicesLocation: Hyderabad, IndiaIndustry: Digital MarketingEmployment Type: Full-timeAbout the RoleWe are looking for an ambitious and results-driven Business Development Manager (BDM) with a strong background in digital marketing services sales. The ideal candidate will have a proven track record of...


  • Hyderabad, Telangana, India iFunds Manager Part time

    Part-Time role with TATA AIA- Monthly Income 50k to 3 lacs. Only Weekend workWe are looking Freelance/ Part-Time: Life Planner/ Insurance Advisor/ Retirement Advisor. This role leads to MDRT role- which is globally renowned title. Most MDRT earn 25 lacs+.Mode: Freelance/ Part-Time (Only for Serious candidates). IT Employees/ Bank Employee/ Govt & Private...

  • Service Manager

    1 week ago


    Hyderabad, Telangana, India Gamut HR Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company OverviewGamut HR Solutions, based in Hyderabad, specializes in matching individuals to the right job opportunities, ensuring career growth and success. With a close-knit team of 2-10 employees, the company is committed to providing quality services to both clients and candidates. More information is available on their website at Job OverviewThe...


  • Hyderabad, Telangana, India Overseas IT Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Summary:The Customer Service Representativemust provide high-class Customer services to our US clients, we're looking for someone who can take on challenges. We're searching for a Customer Services Representativewho has worked on both new and existing businesses and has a proven track record of success. Must be familiar with the CRM process. You must...

  • Service Manager

    6 days ago


    Hyderabad, Telangana, India Gamut HR Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company OverviewGamut HR Solutions, based in Hyderabad, strives to connect candidates with suitable job opportunities. With a team of 2-10 employees, the company is geared towards delivering personalized recruitment services and support to job seekers and businesses alike. Learn more about us at Gamut HR Solutions.Job OverviewGamut HR Solutions is looking...

  • Service Manager

    2 weeks ago


    Hyderabad, Telangana, India Sunrise Motohive Llp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    workshop managementEffective management of workshop team.Ensure adherence to Service quality standards.Profitability of workshops.All service KPI's (Service Retention, Service TAT, Parts target, NPS, VAS Sales etc.)target achieving

  • MANAGER IT SERVICE

    2 weeks ago


    Hyderabad, Telangana, India Nemetschek Group Full time

    YOUR ROLE: A chance to make the difference.• Management and coordination of the Service Desk team to ensure smooth IT operations.• Developing and implementing IT strategies to continuously improve IT services.• Collaborate with other departments to optimize IT services and increase usersatisfaction.• Handling and resolving user issues and escalations...

  • manager it service

    2 weeks ago


    Hyderabad, Telangana, India Nemetschek Group Full time

    YOUR ROLE: A chance to make the difference. • Management and coordination of the Service Desk team to ensure smooth IT operations. • Developing and implementing IT strategies to continuously improve IT services. • Collaborate with other departments to optimize IT services and increase user satisfaction. • Handling and resolving user issues and...