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manager it service
4 weeks ago
YOUR ROLE: A chance to make the difference.
• Management and coordination of the Service Desk team to ensure smooth IT operations.
• Developing and implementing IT strategies to continuously improve IT services.
• Collaborate with other departments to optimize IT services and increase user
satisfaction.
• Handling and resolving user issues and escalations to ensure a high quality of service.
• Continuous improvement of Service Desk processes and compliance with Service Level
Agreements (SLAs).
• Managing and coordinating support requests via a ticket system.
• Supporting employees worldwide with hardware and system problems.
• Escalation management in the event of SLA violations.
• Working in a very international environment with global teams and users.
WHO ARE WE LOOKING FOR:
• Degree in computer science or a comparable qualification.
• At least 5 years of professional experience in a managerial position in the IT field, ideally
in service desk or IT support.
• Strong technical background and understanding of IT systems and technologies.
• Ability to analyze and recommend solutions to improve IT services.
• Excellent communication skills to interact with users and stakeholders.
• Familiarity with ITIL based service support processes.
• Leadership skills and ability to manage and motivate a team.
• Very good written and spoken German and English.
