Application Support Manager

9 hours ago


Faridabad, India Prudent Insurance Brokers Pvt Ltd. Full time

About Us :Prudent is a Composite Insurance Broker regulated by the Insurance Regulatory and Development Authority of India (IRDAI) and headquartered in Mumbai, India. Prudent is one of the leading insurance brokers in the country.Recognized as:Great Place to Work – 2024 and 2025 - This achievement reflects our unwavering commitment to a workplace where innovation, collaboration, and success go hand in hand; thanks to each Prudent family member for being the driving force behind our success.One of ’ This honour reflects our unwavering commitment to fostering a culture where every woman can thrive and shine, and every voice is heard. Together, we’re building a future of , , and for all team membersJob Summary/About the RoleThe Application Support Manager will lead a team responsible for providing first-level support for business-critical applications used in insurance broking operations. This role ensures timely resolution of incidents, adherence to SLAs, and continuous improvement of support processes to deliver exceptional service to internal stakeholders.Required QualificationsBachelor’s degree in Computer Science, Information Technology, or related field.Required Experience and skills5+ years of experience in application support, with at least 2 years in a managerial role.Strong understanding of insurance processes and related applications.Familiarity with ITIL framework and ticketing tools (e.g., JSM).Excellent leadership, communication, and problem-solving skills.Experience with automation tools for ticket assignments and workload balancing.Knowledge of APIs, Postman, SOAP.Key ResponsibilitiesTeam Management:Lead and mentor the support team, ensuring high performance and professional development.Allocate resources effectively to manage workload and meet SLAs.Incident & Request Handling:Oversee the resolution of application-related issues raised by users.Ensure proper ticket triaging, prioritization, and escalation to tech teams when required.Coordination with Partner Teams like Insurers, TPAs for the resolution of related issues.Process & Compliance:Implement and maintain ITIL-based support processes.Ensure compliance with company policies, data security standards, and regulatory requirements.Monitoring & Reporting:Track key objectives such as ticket resolution time, first-response time, and user satisfaction.Prepare regular reports for management on team performance and application health.Continuous Improvement:Identify recurring issues and work with development teams to implement permanent fixes.Suggest automation opportunities to improve efficiency and reduce manual effort.



  • Faridabad, India Lepton Software Full time

    (A) JOB SUMMARY:We are looking for an experienced and highly motivated L1 Application support engineer to be part of a skilled team of Service support team(B) JOB RESPONSIBILITY:Provide technical support to users on GIS based applicationHandle all issues assigned by customer/user directlyEvaluate issues, troubleshoot and provide resolutionEnsure that all the...


  • Faridabad, Haryana, India ONETICK TECHNOLOGIES PVT LTD Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description – Application Support ExecutiveKey Responsibilities:User Issue Resolution• Attend user queries and issues related to the application.• Provide first-level support and try to resolve minor problems over call.• Guide users with basic troubleshooting steps to ensure quick resolution.Issue Documentation & Tracking• Properly document...

  • Change Management

    9 hours ago


    Faridabad, India Acuity Knowledge Partners Full time

    Acuity Knowledge PartnersAcuity Knowledge Partners, a leading provider of high-value research, analytics and business intelligence to the financial services sector is hiring a change management & support lead for finance applications to join a team of highly talented finance professionals to drive business value through various finance systems activities and...


  • Faridabad, India Tek Support Full time

    Job Title:Senior Automation Engineer – Pharmaceutical Manufacturing Location:Remote Experience:10+ years Industry:Pharmaceutical / Biotech Manufacturing Job Summary: The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...


  • Faridabad, India Themesoft Inc. Full time

    Role: Mobile Application Support Location: Noida This role is responsible for supporting Mobile Application support for IoT projects. Duties & Responsibilities: - Respond to the customer on App/Play Stores or on the email received via In-App feedback feature. - Try to either provide resolution or guide it to appropriate team ASAP. - Mobile Application...

  • Support Executive

    2 weeks ago


    Faridabad, Haryana, India Alpha Beta Placements Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities :Provide Level 2/3 support for .NET-based applications across various business units.Monitor application performance, availability, and stability.Troubleshoot and resolve issues related to application functionality, data integrity, and integration with other systems.Respond to support tickets and service requests in a timely manner,...


  • Faridabad, India Hangout Hub Full time

    Mobile Application Developer (Flutter) – Full-Time, RemoteWe’re looking for a passionate Mobile Application Developer to join our team! If you’re excited about building beautiful, high-performing mobile apps that reach thousands of users, this is the perfect opportunity for you.As a Flutter Developer, you’ll play a key role in creating, testing, and...


  • Faridabad, India Alight Solutions Full time

    Our storyAt Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher...


  • Faridabad, India Oracle Full time

    OverviewAre you as passionate about the Cloud as we are? If so, we want to talk to you!Oracle already offers the broadest suite of cloud solutions and is introducing innovative new services every month. In applications, Oracle offers more enterprise cloud solutions than anyone else. In platform, the #1 database and middleware worldwide are now available in...

  • Customer Support

    2 weeks ago


    Faridabad, Haryana, India Nearpay Innovations Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are seeking a highly motivated individual for a hybrid role combining Customer Support and Inside Sales/Business Development to join our team in Faridabad. The ideal candidate will be a customer advocate who can also proactively drive business growth and engage directly with clients.This is a full-time position based in our Faridabad office.Key...