Application Support Engineer

8 hours ago

Faridabad, India Lepton Software Full time

(A) JOB SUMMARY:We are looking for an experienced and highly motivated L1 Application support engineer to be part of a skilled team of Service support team(B) JOB RESPONSIBILITY:Provide technical support to users on GIS based applicationHandle all issues assigned by customer/user directlyEvaluate issues, troubleshoot and provide resolutionEnsure that all the operational processes and SLA are strictly followedCo-ordinate with L2 & L3 support team members to get the status of issues that have been transferredProvide application support during outage/degrade or any enhancements.Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.Need to interact with stakeholder regarding the resolution of issues.Perform incident/change/release management activitiesTroubleshoot end user problemsWork well in a high energy, fast paced, enthusiastic, positive, and collaborative cultureRequired to report to Customer Operational Manager.Ready to work in 24*7 shift (rotational on weekly /bi-weekly).(C) QUALIFICATION & SKILLSET2 - 4 Years of ExperienceExcellent written and verbal communication skills.Technical knowledge of GIS application is must. Eg. MapInfo, QGIS, etc.Knowledge about application integration (integrated with other systems to receive data/information)Knowledge of complete Data flow in the system.ITIL certification is preferred (Good to have…)Knowledge in Telecom wireline would be an advantage

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