Mobile Application Support Engineer

5 days ago

Faridabad, India Themesoft Inc. Full time

Role: Mobile Application Support Location: Noida This role is responsible for supporting Mobile Application support for IoT projects. Duties & Responsibilities: - Respond to the customer on App/Play Stores or on the email received via In-App feedback feature. - Try to either provide resolution or guide it to appropriate team ASAP. - Mobile Application Support o Identify, categorize, prioritize, route, track, and close the issues identified/received from - Play Store - App Store - Inbuilt review feature in Mobile App o Timely respond to customer reviews on both App & Play stores o Make sure the customer query/issue is resolved to the highest satisfaction level o Get on a bridge/conference call with L1 & customer in case of critical issues o Support Marketing team in all new initiatives to enhance customer delight o Suggest and implement new tools for automating some of these tasks to enhance productivity - To identify, troubleshoot and solve incidents within SLA timelines o Log Analysis of the issues reported o Update tickets recent status and progress on ticketing tool o Raise a bug for issue in application functionality where a code fix might be needed o Triaging of Mobile App issues on both Play Store & App Store, Web App issues - Platform (AWS) issues, in case required - Service Mgmt. Reporting o Status Tracking & Reporting - Continuous Service Improvement o Process Management & Improvement Qualifications and Experience: Mandatory - Bachelor’s degree in electrical engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline. - 4+ years of experience in L2 of managed services / application (mobile & web) support - 2+ years of experience in the Mobile App Support - Good hands-on experience in Customer Centric support - Ability to differentiate between application & platform issues and proven track record of taking them to closure - Preferred o Basic understanding of IoT products & services o Mobile App Support tools like AppBot, AppFollow etc. - Experience in AWS platform or certified in AWS (Solution Architect/SysOps) - Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT - Linux - NoSQL Database (Dynamo DB preferred) - Trouble ticketing tools (Jira Software & Jira Service Desk preferred) o Hands on experience on New Relic and AWS Cloudwatch tools - Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage - ITIL certification - L3 Support experience in addition to L2 Skills and Abilities Required: - Highly customer-focused and always eager to find a way to enhance customer experience - Excellent troubleshooting & analytical skills - Excellent verbal & written communication skills - Willingness to work in a 24X7 shifts environment - Self-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done. - Able to pinpoint business needs and deliver innovative solutions - Can-do positive attitude, always looking to accelerate development. - Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.

  • Mobile Application Developer

    1 week ago

    Faridabad, Haryana, India UClean Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionUClean is Asia's largest chain of live laundry and dry-cleaning stores operating on a hyperlocal neighborhood model. By partnering with micro-entrepreneurs through franchising, UClean equips and supports individuals to establish their own profitable franchises. This approach has enabled UClean to expand to over 100 cities in less than six...

  • Mobile Application Developer

    1 week ago

    Faridabad, Haryana, India Bean Hr Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position:- Sr. Mobile Application DeveloperJob Location:- Faridabad Job Description:Role OverviewWe are looking for a Senior Mobile App Architect with 10-15 years of experience in software and mobile app development. This role focuses on architecting scalable, secure mobile solutions for both Android and iOS platforms. The ideal candidate is a tech leader...

  • Sales and Application Engineer hydraulics

    2 weeks ago

    Faridabad, Haryana, India JSD Engineering Products Pvt Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Calling all hydraulic application engineer professionals. JSD Engineering Products Pvt Ltd is #hiring an hydraulic application engineer for Faridabad location.Please find the below JD and interested candidates, please send your resume to Eligibility CriteriaMust be from Hydraulics Background no substitute / alternative is allowed.Must be Mechanical...

  • Mobile Architect

    2 weeks ago

    Faridabad, Haryana, India Bean Hr Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Senior Mobile App ArchitectLocation: Faridabad, Haryana, IndiaExperience Required: 10 to 15 YearsRole OverviewWe are looking for a Senior Mobile App Architect with 1015 years of experience in software and mobile app development. This role focuses on architecting scalable, secure mobile solutions for both Android and iOS platforms. The ideal candidate is a...

  • Sde+ Associate Instructor(Mobile App Development)

    3 weeks ago

    Faridabad, India Newton School of Technology Full time

    About Us: About: Newton School is on a mission to redefine tech education in India. Backed by global investors (RTP Global, Nexus, Kunal Shah, and more), we are building a Tech Institute to solve the employability gap for millions of graduates. In collaboration with Rishihood University (Sonipat), Ajeenkya DY Patil University (Pune), and S-VYASA University...

  • Junior Support Engineer

    3 days ago

    Faridabad, India Evolving Systems Full time

    Title: Apprenticeship Position -Junior Support Engineer Location: Remote, India Stipend-15k per month Apprentice Period- 12 monthsWho We AreHeadSpin is a unique developer platform that combines data science insights and global device infrastructure to enable companies to perfect their digital experiences during the engineering cycle. HeadSpin platform is...

  • Application Development Engineer

    4 days ago

    Faridabad, Haryana, India Simran Consultant Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Application Development Engineer - on Mitsubishi PLC Servo - Motion based ApplicationDiploma/B-Tech - Electronics / Instrumentation/Electrical/mechatronics- Min Experience 4-5 years Prefered Location Is Faridabad based

  • Automation Project Manager

    3 days ago

    Faridabad, India Tek Support Full time

    Job Title:Senior Automation Engineer – Pharmaceutical Manufacturing Location:Remote Experience:10+ years Industry:Pharmaceutical / Biotech Manufacturing Job Summary: The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...

  • DMS L1 Support Engineer

    7 days ago

    Faridabad, Haryana, India Yamaha Motor Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Support Engineer for DMS Support for Yamaha DealersCandidate must fulfill below criteria:Bachelor's degree in Computer Science, Information Technology, or related field Expertise in diagnosing and resolving technical issues in a fast-paced environment Strong understanding of application development and deployment processes Basic knowlegde of Database ...

  • Post Graduate Engineering Trainee

    5 days ago

    Faridabad, India Tigris Mobility Pvt Ltd Full time

    Post Graduate Engineering Trainee (PGET) – Drivetrain & Aerospace Systems About the Role Are you ready to apply your aerospace expertise to the future of electric mobility? Join Tigris Mobility Pvt Ltd, an emerging e-Mobility startup led by seasoned automotive professionals who are redefining vehicle categories on a global scale. As a Post Graduate...